This paper reviews the trends and identifies the determinants of income inequality in Korea from 1980 to 2012. Both Kuznets’ hypothesis of inverted U-shaped relationship between income inequality and economic growth and Barro’s hypothesis of U-shaped relationship are not empirically supported. Macroeconomic index such as the government spending as a share of GNI was found to be statistically in...

Purpose – The focus of customer relationship management (CRM) literature has been predominantly on the firm perspective and on IT, not on customer or service orientation and value co-creation. This paper explores and analyses contemporary CRM frameworks and suggests future research directions. To achieve this, a thorough literature review on CRM is conducted focusing on recent advances within C...

Online customer reviews increasingly exert influence on customers’ purchase decisions when shopping online and give new importance to the concept of word-of-mouth. This is reflected in a growing body of academic literature across varying disciplines that draws on online customer reviews as source of information. However, these studies apply varying methods and obtain contradicting results. We c...

An increasingly dynamic, unpredictable and challenging environment leads organizations to cross their own borders and establish partnerships to other organizations for remaining competitive. This crossorganizational relationship allows participating organizations to share resources with each other and collaborate to better handle an identified opportunity for joint work. However, besides having...

In many instances, customers are seen as one of the key resources for new product development (NPD), as they often have deep product knowledge, either in the form of explcit or tacit knowledge. Firms’ NPD departments are highly interested in internalizing these forms of customer knowledge with the help of customer integration methods, such as Ideas Competitions, Lead-User-Workshops etc. However...

Customer segmentation is a prerequisite to all three phases of customer relationship management which consists of customer acquisition, customer retention and customer development. Input variables which are used in clustering techniques determine which phase of customer relationship management it is dealing with. As a result this paper aims at a review on the input variables used in customer se...

In this paper, we apply continuous review (S-1, S) policy for inventory control in a three-echelon supply chain (SC) including r identical retailers, a central warehouse with limited storage space, and two independent manufacturing plants which offer two kinds of product to the customer. The warehouse of the model follows (M/M/1) queue model where customer demands follow a Poisson probabilit...

Customer engagement may be defined as engaging customers with a brand well other customers. In recent years, term has emerged in both academic literature and practitioner discussions customer loyalty predictor towards that superior to traditional antecedents. This paper aims at reviewing available

Customer reviews are increasingly available online for a wide range of products and services. They supplement other information provided by electronic storefronts such as product descriptions, reviews from experts, and personalized advice generated by automated recommendation systems. While researchers have demonstrated the benefits of the presence of customer reviews to an online retailer, a l...