Concerning the information asymmetry, subjectivity and other problems in the prediction of port customer credit risk level, a port customer credit risk evaluation system was designed, which provided the quantification base for port customer credit risk prediction. External-internal information fusion model was proposed for port customer credit risk prediction. Customers’ internal history inform...

This paper evaluates complete versus partial classification for the problem of identifying customers at risk. We define customers at risk as customers reporting overall satisfaction, but these customers also possess characteristics that are strongly associated with dissatisfied customers. This definition enables two viable methodological approaches for identifying such customers, i.e. complete ...

the organizations use all appropriate tools to improve their service to the customers. the detection of especial customers and the forecast of their behavior undoubtedly can play an important role in improvement of service. in this paper, a new statistical method called the mahalanobis taguchi system has been used for this purpose. this method is used for the analysis of real data of an insuran...

This paper proposes a stochastic framework for demand response (DR) aggregator to procure DR from customers and sell it to purchasers in the wholesale electricity market. The aggregator assigns fixed DR contracts with customers based on three different load reduction strategies. In the presented problem the uncertainty of market price is considered and the risk of aggregator participation is ma...

this paper proposes a stochastic framework for demand response (dr) aggregator to procure dr from customers and sell it to purchasers in the wholesale electricity market. the aggregator assigns fixed dr contracts with customers based on three different load reduction strategies. in the presented problem the uncertainty of market price is considered and the risk of aggregator participation is ma...

with the advent of e-commerce, organizations are changingtheir business. most researchers believe that electronic trading can besuccessful when the public will trust in virtual environments. high degreeof confidence not only can meet customer expectations of a satisfactorytransaction, but can also eliminate certainty and perceived risk of onlinetransactions. the aim of this research is to study...

Services like FedEx charge up-front fees but reimburse customers for delays. However, lead time pricing studies ignore such delay refunds. This paper contributes to filling this gap. It studies revenue-maximizing tariffs that depend on realized lead times for a provider serving multiple time-sensitive customer types. We relax two key assumptions in the standard model since Naor (1969). First, c...

electronic banking has many benefits for government, banks’ stakeholders and customers. many banks in many countries such as iran increasingly develop their infrastructures to provide e-banking services. also, there are many researches that have been conducted to explain how we can encourage people to use e-banking services. in this paper, we explore the effects of various factors on both custo...