This research intend to analyze the effect of service recovery (atonement, tangible, empowerment, communication, explanation, feedback) on customer satisfaction, especially for international airline passenger in Indonesia. Data were collected via an online survey International Airlines Passenger who had ecperienced failure. In total, 70 respons used final anlysis. Multiple linear regression was...

Control-dependent (multiplicative) noise makes it difficult to achieve optimal control because large control signals amplify noise. This paper considers a minimal (one-dimensional) system that includes multiplicative noise and solves the optimal control problem for arbitrary cost functions. In a limit when the control-cost approaches zero, this formulation becomes analytically solvable. The ana...

The purpose of the study was to determine effects dicipline, motivation,and organizational
 culltural on imploiyee in PT. Swadaya Graha Gresik samples using total sample ( sampling ) sessus by selecting direc emploiyes as many 62 people. Data were analysed multiple liniar regresion. results linear regresion anlysis proved that diciplin, motivation and organizational cullture have significa...

Penelitian yang dilakukan adalah merupakan jenis penelitian pengembangan (Research and Development) bertujuan untuk menghasilkan produk berupa media pembelajaran berbasis Microsoft PowerPoint layak dan efekif digunakan mengembangkan kegiatan belajar siswa kelas IV-A SD Raden Patah Surabaya. Metode menggunakan model ADDIE (Anlysis-Desaign-Development-Implementation,Evaluation). Pengumpulan data ...

A flexible manufacturing system is a high automated GT machine cell, consisting of a group of processing workstations (usually CNC machine tools), interconnected by an automated material handling and storage system, and controlled by a distributed computer system. The reason the FMS is called flexible is that it is capable of processing a variety of diffrent part styles simultaneously at the va...