The improvement of service quality so as to enhance customer satisfaction has been widely mentioned over the past few decades. However, a creative and systematic way of achieving higher customer satisfaction in terms of service quality is rarely discussed. Recently, TRIZ, a Russian acronym which means “Theory of Inventive Problem Solving,” has been proven to be a well-structured and innovative ...

This paper investigates the determinants of job satisfaction using data from the National Educational Longitudinal Study. The determinants of interest include actual pay, relative pay, hours of work, job autonomy and several personal characteristics. We also investigate the determinants of satisfaction with pay conditional on a worker's satisfaction with other domains of job satisfaction, such ...

objective: the determinants of satisfaction of life (swl) are poorly described among iranian employed ‎nurses. this study aimed to assess the effect of various factors including age, gender, marital ‎status, depression, anxiety and stress on swl among iranian nurses.‎ method: employed nurses in three teaching hospitals were invited to participate in this study. ninety-four ‎nurses (65 women and...

the purpose of this study is to study the role of environmental determinants in entrepreneurship in the public sector. this is an applied and descriptive-correlation study. the statistical population is tehran municipality's employees and clients. a sample of 220 municipal employees and a sample of 200 citizens were selected to evaluate the role of environmental factors in entrepreneurship...

, number 6 , December 2016 :e 20162548 The adverse effects of poverty on health have been well documented. In response, pediatric clinicians have become increasingly focused on mitigating these effects on children’s health. 1 In March 2016, the American Academy of Pediatrics (AAP) released the first-ever policy statement on poverty, calling for pediatricians to screen and address poverty and re...

Area-based strategies have been widely employed in efforts to improve population health and take action on social determinants of health (SDH) and health inequities, including in urban areas where many of the social, economic and environmental factors converge to influence health. Increasingly, these factors are recognized as being part of a complex system, where population health outcomes are ...

Purpose – The purpose of this paper is to validate empirically the impact of seven literature-based constructs on customer satisfaction using a sample from the Greek online shopping context. Design/methodology/approach – The authors test a set of hypotheses about the influence that the constructs have on overall satisfaction. Also tested are a set of hypotheses about the satisfaction influence ...