Due to the high connectivity and great convenience, many Ecommerce application systems have a high transaction volume. Consequently, the system state changes rapidly and it is likely that customers issue transactions based on out-of-date state information. Thus, the potential of transaction abortion increases greatly. To address this problem, we proposed an Mtransaction model. An M-transaction ...

Software agents help automate a variety of tasks including those involved in buying and selling products over the Internet. Although shopping agents provide convenience for consumers and yield more efficient markets, today’s first-generation shopping agents are limited to comparing merchant offerings only on price instead of their full range of value. As such, they do a disservice to both consu...

Web portals provide an efficient gateway to a broad range of Eservices, resources and information. Web portals need to evolve towards being adaptive in nature, so that the ensuing E-services provided by them are dynamically tailored to meet the diverse needs of its users. This paper explores the use of intelligent techniques, in particular constraint satisfaction methods, to develop adaptive E-...

E-mail is an important component of the e-collaborative environment. This study contributes to the literature by using the American Customer Satisfaction Index (ACSI) framework to model the antecedents and consequences of customer satisfaction with e-mail systems. We employ a survey to gather empirical evidence to test the modified ACSI model for e-mail systems. Additionally, we test whether sp...

This paper develops a theoretical model of the determinants of e-learning satisfaction in teaching and learning among secondary school teachers. It is based on reviews of past studies on satisfaction in using information technology systems. Three potential groups of determinants of satisfaction among secondary school teachers were identified; user-related characteristics, organisational-related...

STUDY OBJECTIVE Enhancing emergency department (ED) patient satisfaction has wide-ranging benefits. We seek to determine how postvisit patient-physician contact by e-mail or telephone affects patients' satisfaction with their emergency physician. METHODS We undertook this crossover study from May 1, 2010, to June 30, 2010, at 2 community EDs. Forty-two physicians either e-mailed or telephoned...

background :nursing education can maintain its dynamic quality when it moves toward innovation and modern methods of teaching and learning. therefore, teachers are required to employ up to date methods in their teaching plans. this study evaluated the effects of e-learning, lectures, and role playing on nursing students’ learning, retention, and satisfaction.   methods : sixty nursing students ...

e-tourism has evolved as a mainstay business for tourist service providers. it plays an integral role in the dissemination of information and influencing consumer’s preferences and satisfaction. the purpose of this study is to identify the dimensions of service quality perceptions of consumers in e-tourism in the indian context. it also aims to understand the relative impact of these service qu...

The expeditious development of technology and internet has diverted company direction to retain customer e-satisfaction. Customer satisfaction is becoming an area of great interest for companies and customer satisfaction has a direct impact on the profitability of a company. With regard to customer satisfaction’s importance, we investigate the impact of service quality dimensions on customer sa...

Recent studies suggest that satisfaction with price affects overall customer satisfaction. In the internet market, customer satisfaction is determined by two separate measures: satisfaction with the pre-purchase experience (e.g. ease of use, selection) and satisfaction with the post-purchase experience (e.g., delivery, order tracking, customer service). Using data collected by a commercial web ...