The aim of this paper is to empirically explore the perception of a group of United Arab Emirates (UAE) web users towards e-commerce transactions, study their willingness to trade online, and isolate factors that drive these users towards purchase decisions. The study finds that web users largely use functional characteristics to assess the effectiveness of e-commerce websites, and are driven t...

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Online retailing (a model of B2C e-commerce) is growing worldwide, with companies in many countries showing increased sales and productivity as a result. It has great potential within the global economy. This paper looks at the current status of online retailing in Saudi Arabia, with particular focus on what inhibits or enables both the customers and retailers. It also analyses the status of Go...

As online shopping is becoming more and more popular in recent years, many studies have been conducted to explore the key issues involved in online shopping such as trust problems and strategies to retain customers. This study will explore the nature of trust and its relationship to consumer loyalty in E-commerce. It examines the importance of trust to consumers’ loyalty behaviour and how consu...

Purpose – The last ten years have seen a gradual withdrawal of retail facilities from many local areas and the consequent growth of ‘shopping deserts’, resulting in social and health disbenefits. This paper examines the potential for e-shopping to fill the vacuum and to assist disadvantaged shoppers. Design/methodology/approach – The paper uses prior published research to comment on the extent ...

While we witness rapid global development of electronic commerce, regional trends may vary considerably and thus it is important to analyze evolution of local e-trade. Here, we use survey data to analyze marketing activities of Polish entrepreneurs in retail e-commerce (B2C). We cover topics such as price comparison, customer loyalty analysis, forms of communication, personalization attempts, i...

Shopping bots are automated software applications that allow consumers to easily search for and compare product prices from online retailers. In a previous project, researchers investigated the functionality and performance of e-commerce shopping bots. The purpose of this project is to test the temporal stability of their findings two years later. Both studies concur that no ‘best’ shopping bot...

A significant interest for Web process design is to discover the discrepancies between the users' transaction process sequences and the desired process sequence for the Web transaction process. Sequence data analysis has been an important approach to analyzing Web log data in the e-commerce field. There have been many methods for sequence data analysis; however, few existing methods can be appl...

We analyze quality-contingent prices as a mechanism for mitigating the effects of quality uncertainty in e-commerce and IT goods services. A contingency pricing contract specifies a sequence of possible quality levels and corresponding prices. When the public performance probabilities differ from the firm’s private (and true) probabilities, contingency pricing can expand market size and the lik...

with the rapid growth of e-commerce and online consumer shopping trends, the importance of building and maintaining customer loyalty in electronic marketplaces has come into sharper focus in marketing theory and practice. this paper integrates previous research in the field of brand loyalty to present a conceptual framework of “e-loyalty” and its underlying drivers. implications for e-marketing...