since data envelopment analysis (dea) introduced in 1970s, it has been widely applied to measure the efficiency of a wide variety of production and operation systems. recently dea has been extended to examine the efficiency of decision making units (dmus) with two-stage network structures or processes, where the outputs from the first stage are intermediate measures that make up the inputs of t...

Data Envelopment Analysis (DEA) is a technique used to compare efficiency in various sectors such as hospitals, chain stores, and dealerships. It represents a set of linear programming techniques and uses deter-ministic data (inputs and outputs), in stable conditions. The DEA technique cannot be used when there is data with indeterministic nature, or when there is an environment with dynamic co...

the performance evaluation and efficiency measurement of software companies and compare them together as a set of knowledge-based activities due to the unknown of internal processes and stages common to these companies and ignoring these processes in performance evaluation by data envelopment analysis models and how to consider these processes and procedures for calculating efficiency of each s...