the purpose of this research is measuring and comparing service quality and ranking its dimensions in melli bank branches of esfahan city. for attaining this purpose systr-sq scale is used. this scale is special for measuring bank service quality. questionnaire drive from this scale is contained four dimensions and 21 question. dimensions are service system quality, behavioral system quality, s...

now closed to this country, and this, together with the necessity of conserving foreign exchange and avoiding the waste of shipping space by the importation of non-essential drugs and chemicals, renders the problem of finding adequate alternatives pressing \?Extract from preface to the Extra Pharmacopoeia, volume 1, 1941. Drug economy is surely as necessary to the war effort in India as it is i...

In recent years, there has been considerable interest among people to use short message service (SMS) as one of the essential and straightforward communications services on mobile devices. The increased popularity of this service also increased the number of mobile devices attacks such as SMS spam messages. SMS spam messages constitute a real problem to mobile subscribers; this worries telecomm...

An M x /G/1 queueing system with second optional service (SOS)is studied under N policy and Bernoulli Vacation. The system remains idle until the queue size reaches or exceeds N ( ≥ 1). When the queue size reaches at leastN, the server may begin his setup operation with probability s or may start the service with probability (1-s). The server provides two phases of heterogeneous services, of wh...

OBJECTIVE To elicit the opinions of family physician anesthetists (FPAs) and hospital Chief Executive Officers (CEOs) regarding the structure of their organizations and the importance of family medicine anesthesia. DESIGN Mailed survey. SETTING Ontario hospitals. PARTICIPANTS The CEOs of Ontario hospitals and family physicians who provide anesthetic services in Ontario hospitals. MAIN O...

This article presents a perishable (s; S) inventory system under continuous review at a service facility in which a waiting hall for customers is of nite size M. The arrival instants of customers to the service station constitutes a Poisson process. The life time of each items is assumed to be exponential. All arriving customers demand the rst "essential" service, whereas only some of them dema...