The scope of this article is to analyze the working process of administrators at a Federal University Hospital (HUF). It includes research with a qualitative approach conducted through interviews with twelve administrators. The work process, the work tools and the human activity per se are understood to be under scrutiny. Work is acknowledged as a category that analyzes the management methods u...

administrators continue to express concern about the effects of hospital standardized mortality ratios (HSMRs) — particularly, negative press — proponents say it’s proving to be an effective quality improvement tool. Representatives of two regional health authorities that received unflattering scores in each of the first three reports on HSMRs in Canadian hospitals released by the Canadian Inst...

With the passage of the Affordable Care Act (ACA) in 2010, broad agreement has been reached on the need for fundamental reform of healthcare delivery and payment systems. Accountable care organizations (ACOs) have become one of the most discussed provisions of the ACA, and Medicare's Shared Savings Program (SSP), the incentive program tied to ACOs, has the potential to change the delivery of he...