Some people say that “success or failure often depends not only on how well you are able to collect data but also on how well you are able to convert them into knowledge that will help you better manage your business (Wilson, 2001, p. 26).” It is said the $391 billion restaurant industry generates a massive amount of data at each purchase (Wilson, 2001), and once collected, such collected data ...

This paper examines the processes through which a commercial bar is transformed into a hospitable space. Drawing on a study of a venue patronized by lesbian, gay, bisexual and transsexual/transgender consumers, it considers how social and commercial forms of hospitality are mobilized. The paper argues that hospitable space has an ideological, normative and situational dimension. More specifical...

This paper discusses the development of critical hospitality management research (CHMR) and explores key issues that such approaches raise. The paper is split into two parts. The first reviews contemporary writings that reflect the changing nature of hospitality management research and accounts for the emergence of a critical tradition. The second part identifies eight areas which are central c...

Dividend relevance has been a subject of significant recent interest for academicians and researchers in the area of hospitality finance. The subject has attracted noticeable controversy, given the stringent or no-dividend payout policies observed in many hospitality firms. This study builds on existent dividend literature in hospitality finance by examining the relevance of cash dividends for ...

After sixteen years of exemptions from section six of the Act on the prevention of the harmful effects of tobacco, an amendment to this so-called ‘Tobacco Act’ introduced a smoke-free regime to all hospitality venues in Norway from 1 June 2004.1 The previous regulations regarding the provision of smoke-free areas within bars, pubs, cafes and restaurants were thereby superseded by an absolute ba...

" Der Mensch ist jenes Nicht-bleiben-können und doch nicht von der Stelle Können." (Martin Heidegger) "Den klara himlen har ställt sig på lut mot väggen. det är som en bön till det tomma. Och det tomma vänder sitt ansikte till oss och viskar ' Jag är inte tom, jag är öppen'"

Research on training needs is important, especially in the hospitality industry, which is known for its traditional approach in terms of human resource management. The following report aims to develop an understanding of the current situation concerning hospitality graduates’ as well as hospitality managers’ skills and competencies and career development. Primary research was undertaken via a s...

OBJECTIVE To describe how the tobacco industry used the "accommodation" message to mount an aggressive and effective worldwide campaign to recruit hospitality associations, such as restaurant associations, to serve as the tobacco industry's surrogate in fighting against smoke-free environments. METHODS We analysed tobacco industry documents publicly available on the internet as a result of li...

a new way of thinking is influencing the behaviour of both consumers and firms: any tourism activity has a sizeable environmental impact and the roots of environmental problems in this industry lie inhuman behaviour. accordingly, in recent years tourists have been taking into account the environment as afactor in their purchasing decisions and firms are using this factor in their competitive po...