-Organizations need to work on productivity improvement in order to enhance their operational performances. A number of works have taken efforts in efficiency evaluation and ranking using analytic methods such as the data envelopment analysis (DEA). However, few works have highlighted the relationship among significant factors that affect productivity. Performing efficiency evaluation and ranki...

service failure can put companies out of business if attention is not paid to this problem. the purposes of this study were to investigate the explanatory relationships between hotel guests’ perceptions of (a) service failure; (b) service recovery strategies in each service failure situation and behavioral intentions. this study explained the components of service recovery strategies used when ...

There is little information on the indoor environment in hotels. Analysis of fungal DNA by quantitative PCR (qPCR) is a new method which can detect general and specific sequences. Dust was collected through swab sampling of door frames in 69 hotel rooms in 20 countries in Europe and Asia (2007-2009). Five sequences were detected by qPCR: total fungal DNA, Aspergillus and Penicillium DNA (Asp/Pe...

Employee stress is a significant issue in the hospitality industry, and it is costly for employers and employees alike. Although addressing and reducing stress is both a noble goal and is capable of resulting in expense reductions for employers, the nature and quantity of hospitality employee stress is not fully understood. The first aim of this study was to identify common work stressors in a ...

this study aimed at investigating the state of tourism and sport tourism in abu dhabi which considered the competences of sport tourism, ongoing sport fields and the capacity and condition of places of residence in abu dhabi between 2004 and 2008. the statistical population equaled the sample consisting of 40 tourism authorities, experts and managers, hotel, sport club and travel agency manager...

-Sentiment analysis addresses the computational of feeling, sentiments and subjectivity in content, has reached an impressive consideration in recent years. Rather than the customary coarse-grained sentiment analysis tasks, for example document-level sentiment analysis. Aspect-oriented opinion mining aims to identify product aspects (features of products) about which opinion has been expressed ...

Multi-objective recommender systems address the difficult task of recommending items that are relevant to multiple, possibly conflicting, criteria. However these systems aremost o‰en designed to address the objective of one single stakeholder, typically, in online commerce, the consumers whose input and purchasing decisions ultimately determine the success of the recommendation systems. In this...

a Medical and Social Affairs, The National Family Safety Program, Saudi Arabia b Child Protection Research Center, American Humane Association, USA c PICU and Pediatric Emergencies, Hotel-Dieu Hospital, Beirut, Lebanon d Department of Child and Adolescent Psychiatry/Psychotherapy, University, Ulm, Germany e Department of Children, Schools and Families, England, United Kingdom f Child and Youth ...

This paper studies the optimal pricing strategy of a hotel that establishes an online distribution channel through cooperation with an online travel agency (OTA). The OTA promotes the hotel and sells hotel rooms through its website and receives commission from the hotel for rooms sold. Through a sequence game model, this paper derives the optimal decision on the unit commission of the hotel and...