This study examines three trust-building processes (relational, calculative, and institutional) that shapes individual trust in online firms and compares how the effects of these processes change over time as users gain experience with the target firms. It hypothesizes three alternative belief structures resulting from the above processes as determinants of trust, theorizes how their effects on...

Understanding consumer behaviour is of vital importance to consumer oriented e-business models today. In this paper we study the relationships between consumer perceptions of risk and trust and the attitude towards purchasing at a consumer-to-consumer electronic marketplace. Typical for electronic marketplace settings is that consumer behaviour is subject to perceptions of the selling party as ...

PURPOSE Patients' trust in health care is increasingly recognized as important to quality care, yet questions remain about what types of health care experiences erode trust. The current study assessed the prevalence and impact of institutional betrayal on patients' trust and engagement in health care. PARTICIPANTS AND METHODS Participants who had sought health care in the US in October 2013 w...

in recent years, the effects of organizational citizenship behaviors on the success of organizations have attracted considerable attention. the purpose of this research is to analyze the effect of organizational trust on employees’ organizational citizenship behaviors at the north khorasan gas company. to collect data, an organizational citizenship behavior questionnaire and an organizational t...

This paper investigates the relationship between institutional trust in the health-care system, i.e. an institutional aspect of social capital, and self-rated health, and whether the strength of this association is affected by access to health-care services. The 2004 public health survey in the Scania region of Sweden is a cross-sectional study; a total of 27,963 respondents aged 18-80 years an...

OBJECTIVES This study was conducted to investigate the effect of trust on work stress. Trust can be classified into three dimensions; social trust, institutional trust, and trust in others. The relationship between work stress and trust is regarded as having three components. First, trust has an influence on work stressors as an antecedent variable; secondly, trust modifies the effect of the va...

System troubleshooters keep important organizational systems operating. This study examines factors influencing system troubleshooter trust in their supervisors, contrasting experiential and non-experiential factors. Traditional research suggests that trust forms through interactional experience. Recent research indicates that initial interpersonal trust develops through non-experiential factor...

Drawing on the existing theoretical literature, a conceptual model of trust is developed. The model suggests that trust in technology, institutional trust, and social trust are three dimensions of the overarching trust construct that should be considered in models of technology acceptance. The preliminary empirical evidence suggests that institutional trust and social trust are important factor...

from a sociological point of view, social trust is an important element of social order. it is strengthened or undermined by certain factors including mass media. the present study, using a survey method with a sample of 400 citizens of tehran, was aimed at examining the effects of mass media on social trust. the study examined the relationship between three media (national television, satellit...

While voluminous studies have attributed the continuing decline of institutional trust to political corruption, the link between corruption and institutional trust in Asia has yet been explored systematically. Testing the effect of corruption on institutional trust is theoretically important and empirically challenging, since many suggests that contextual factors in Asia such as political cultu...