this article proposes a revised technology acceptance model to measure customers ‘acceptance of internet banking, in iran. this study uses the technology acceptance model, theory of planned behavior and theory of perceived risk to build a comprehensive model. we designed a questionnaire and used it to survey a randomly selected sample of customers of internet banking, and in june 2010, a sample...

This study investigates how customers perceive and adopt Internet Banking (IB) in Hong Kong. We developed a theoretical model based on the Technology Acceptance Model (TAM) with an added construct Perceived Web Security, and empirically tested its ability in predicting customers’ behavioral intention of adopting IB. We designed a questionnaire and used it to survey a randomly selected sample of...

With the time, the way banks used to operate has changed due to advent of internet in banking institutions. The implementation of internet in banking organizations has modernized the banks. Implementing the internet banking approach has benefited the both i.e. consumers as well as banks. Considering the benefits, the banks all over the globe have implemented the internet banking and banking org...

Understanding the primary factors of internet banking (IB) acceptance is critical for both banks and users; nevertheless, our knowledge role users’ perceived risk trust in IB adoption limited. As a result, we develop conceptual model by incorporating into technology (TAM) theory toward IB. The proper research emphasized that most essential component explaining behavior behavioral intention to u...

This paper has several objectives. First, it illustrates the history and explosive growth of Internet banking services in China. In general, the development of Internet banking services is still in its nascent stages in China, with a considerable quantity of potential customers. Second, we discuss the characteristics of Internet banking in China. We have determined that Chinese Internet banking...

today's world has been built on the basis of competition and uncertainty, thus the role of facilitators, such as technology and information technology is undeniable. in this research developed technology acceptance model to identify and prioritizing the factors affecting was used on formation of decision and behavior of customers in adoption of internet banking of post bank. the statistica...

The understanding of factors leading to the acceptance or rejection of information systems (IS) is important and relevant. Although there have been studies examining the adoption of Internet Banking (IB), research on this topic in the Gulf context and from an IS perspective is lacking, even though societal factors are acknowledged as having an impact on technology adoption. To fill this gap, th...

This research project investigated the subject of Internet banking activities for a major credit union in California. Community banks have not been the research focus for Internet banking. While large scale banks concentrate on applying information technology to improve their customization, smaller banks have to rely on their mobility, personal touch, and marketing techniques for individual cus...

The purpose of this paper is to determine those factors that influence the adoption of internet banking services in Tunisia. A theoretical model is provided that conceptualizes and links different factors influencing the adoption of internet banking. A total of 253 respondents in Tunisia were sampled for responding: 95 were internet bank users, 158 were internet bank non users. Factor analyses ...

Propose of the paper is to analyze factors of customer service quality that could influence internet banking customer satisfaction in the Chinese commercial banking sector. Moreover, the paper also tries to explain the relationship between customer service quality and customer satisfaction, and to find some major facts for keeping high level internet banking customer satisfaction. The data demo...