Özet. İNNOVA Bilişim Çözümleri A.Ş. bir Türk Telekom Grup şirketi olup; TSE-ISO-EN ISO 9001, ISO/IEC 20000, ISO/IEC 27001 ve TS ISO/IEC 15504 SPICE Seviye 2 uluslararası sertifikasyonlarına sahiptir. Bu model ve standartlara uygun olarak uygulama geliştirme süreçleri yürütülmektedir. Uygulama geliştirme süreçlerinden yazılım güvenilirliği; yazılımın başarısını gösteren en önemli kalite faktörle...

Outsourcing is a strategic option which complements IT services provided internally in organizations. This study proposes the applicability of a new holistic maturity model based on standards ISO/IEC 20000 and ISO/IEC 38500, and the frameworks and best practices of ITIL and COBIT, with a specific focus on IT outsourcing. This model allows independent validation and practical application in the ...

This paper is held in the information technology services management environment, with a few ideas of information technology governance, and purposes to implement a hybrid model to manage the services of a database, based on the principles of information technology services management in a supplementary health operator. This approach utilizes fundamental nuances of services management guides, s...

neering process for establishing and maintaining consistency of a product’s performance, functional and physical attributes with its requirements, design and operational information throughout its life.[1][2] The CM process is widely used by military engineering organizations to manage complex systems, such as weapon systems, vehicles, and information systems. Outside the military, the CM proce...

Information Technology Service Management (ITSM) delivers IT-based services to organizations. It supports the attainment of business goals by aligning IT activities with business requirements. ITSM is usually implemented by following a process oriented approach that is further specified by dedicated frameworks like the ISO 20000 standard and the IT Infrastructure Library (ITIL) of the Office of...

Requirements Engineering (RE) unterstützt die Softwareentwicklung dabei, Anforderungen an ein zu entwickelndes System zu erheben und zu verwalten. Aus Anwendersicht besteht ein ähnlicher Bedarf nach einer solchen Unterstützung, wenn es darum geht, ein neues Produkt zu beschaffen und sich über die Auswahlkriterien klar zu werden. Im Bereich der Werkzeugunterstützung für IT-Service-Management (IT...

Pustik telah mengintegrasikan ISO 9001:2015, ISO/IEC 20000-1:2018 dan 27001: 2013 ke dalam Integrated Management System (IMS). Sejak tahun menerapkan Risk (RMS) diperkuat dengan Kebijakan Internal Lembaga tentang Manajemen Risiko yang terintegrasi 27001:2013. Adapun pengintegrasian RMS 9001:2015 belum ada pedoman khusus mengatur hal tersebut. Kondisi ini dapat menyebabkan isu menjadi perhatian ...

IT service organisations are cognisant that continual service improvement can be achieved by conducting regular process assessments. However, such assessments are expensive and so we have developed a Decision Support System (DSS) tool which uses the international standard for process assessment ISO/IEC 15504 to offer a transparent and efficient approach. This paper provides evidence of evaluati...