Over the last few decades, TQM has gained substantial institutional value and has become the accepted way of performing and managing activities in organisations. Underpinning the principles of TQM philosophy, various quality awards / business excellence models have been established. A large number of studies exist which confirm the positive correlation of TQM with organisational excellence. The...

Resumen: La etapa de elicitación de requisitos abarca la primera y quizás más importante fase dentro del desarrollo de un sistema informático. Uno de los retos más importantes de la elicitación de requisitos es garantizar que los requisitos del sistema sean consistentes con las necesidades de la organización donde se utilizará el mismo y con las futuras necesidades de los usuarios. Por otra par...

The aim of this article is to propose a comprehensive integrated model of the EFQM, i.e. European Quality Award, and USS i.e. the Ultimate Six Sigma in order to take more advantage from both of the models simultaneously towards improving organizational performance and excellence. For this purpose, the literature has been reviewed and the structure and criteria of the models have been compared. ...

administration of organizations in iran generally is similar with one that uses old management techniques and organizational structures which its roots goes backs to the beginning of 20th century. the functional view and hydraulic structures have caused iranians organizations with low productivity and cooperation. as result, they are involved with unreasonable and fluctuating level of quality, ...

The radiation therapy department (RTD) initiated in 2009 a policy of open and transparent reporting of events not harming (near incidents) and potentially harming patients (incidents and accidents). This approach was immediately followed by the leader’s decision to engage towards the European Foundation for Quality Management (EFQM) excellence model. The EFQM approach structured the journey of ...

BACKGROUND To determine whether there is greater employee satisfaction in organisations that have made more progress in implementation of the European Foundation for Quality Management (EFQM) model. METHODS A series of cross-sectional studies (one for each assessment cycle) comparing staff satisfaction survey results between groups of healthcare organisations by degree of implementation of th...

OBJECTIVE The use of the European Foundation for Quality Management (EFQM) Model in health care has found that this model is useful in promoting quality improvement, but its use in health care organizations is challenging because being a generic model, it does not cover the clinical aspects or the specifics of this field. For that reason, this article aims to bring the EFQM fundamental concepts...

The purpose of this study is to empirically assess the six-sigma (6 ) project presently used in organizations and to examine their impact on the business excellence model, known as European Foundation for Quality Management (EFQM). Six sigma affects on the five constructs of the EFQM model; namely leadership, strategy, people, partners and suppliers and processes. In this paper, a real case stu...

Organizations are seeking new, integrated systems that enable rapid changes through early identification of opportunities and problems, tracking of progress against plans, flexible allocation of resources to achieve goals, and consistent operations. Total Quality Management (TQM) is an overall business strategy. It means that all activities of the company will be focused on satisfying all stake...

ISO 9001 and ISO 9004 were created as a “consistent pair” of standards so that businesses that wanted to exceed the requirements of 9001 could use the principles of 9004 to move towards business excellence. In this paper, opinions from Canadian quality standardization experts were used to explore the needs of business against what is offered by ISO 9004 and to assist in the comparison of ISO 90...