The knowledge-intensiveness of economy today is one of the reasons for researchers to consider that the foundation of organizational competitiveness has shifted from physical and material resources to intangible resources, and knowledge in particular [1]. The adoption of Knowledge Management (KM) as company practice was driven by large organizations and consulting companies world-wide. The comp...

One of the most critical issues for building innovation capacity in organisations is the acquisition and maintenance of knowledge. As knowledge is the basis of human capital, then the ability to attract, retain and engage talent is argued to be an important element of innovation. By attracting and retaining good staff, the organisation is retaining organisational knowledge which is necessary pa...

Most business organisations often cite the staff as their greatest asset but have not appropriate mechanisms for managing the knowledge or intellectual capital that is embodied in these staff. The importance of Knowledge Management is now being realised and businesses are starting to formulate strategies and to invest in systems that will enable them to manage their corporate knowledge. This is...

paying attention to customers is necessary for continuing operation in competitive markets today. through customers’ satisfaction, organizations can reduce production costs and increase their revenues. customer relationship management can help the managers and organizations with establishing a constructive relationship with customers and maintaining them. therefore, developing and deploying an ...