nowadays employees in public service organizations have important roles in realizing the goals of organizations and particularly their service quality. one type of organizations in which service quality has very important role, are hospitals which are in contact with a large number of patients and their relatives. the previous researches have shown that organizations service quality is affected...

BACKGROUND Organizational citizenship behavior just referred to a set of discretionary workplace behaviors that exceed one's job requirements. The main objective of this study was to determine the relationship between organizational perceived justice and organizational citizenship behavior. METHODS This cross-sectional study was done in Shahid Sadoughi Hospital in Yazd, Iran in 2013. A total ...

The social exchange view of commitment (R. Eisenberger, R. Huntington, S. Hutchison, & D. Sowa, 1986) suggests that employees' perceptions of the organization's commitment to them (perceived organizational support, or POS) creates feelings of obligation to the employer, which enhances employees' work behavior. The authors addressed the question of whether POS or the more traditional commitment ...

organizational identity has been found to have a positive influence on organizational citizenship behaviors. the purpose of this study was to investigate the employees’ organizational identity at razavi university of islamic sciences (ruis) and khayyam university (ku) of mashhad and its relationship with their organizational citizenship behaviors. the method was of survey type. the statistical ...

The study examines the impact of procedural justice, organizational commitment, job satisfaction on employee performance, and the potential mediating role played by organization citizenship behaviors in that process. This model was tested using a sample of 70 employees embedded in 2 groups from 15 branches of a large, syariah bank in Malang. The sample is taken using proportional random samplin...

Most previous studies on corporate sustainability (corporate social responsibility) practices tend to focus on external stakeholders and outcomes. However, the influence of CSR practices on employees remains largely unexplored. In this study, we examine the influence of CSR practices on employees‟ attitudes and behaviors. We investigate the mediation effect of employees‟ attitudes and behaviors...

the aim of the current study is to investigate the role of organizational anomie concerning the existing relationship between university faculty member’s attitude towards oneself, managers, co-workers and students with organizational citizenship behaviors. population of the study includes isfahan university faculty members from which 387 members (160 female and 227 male) were chosen randomly. r...

introduction: citizenship behaviors are behaviors which are not mentioned directly in the formal rewarding system of organization and often are forgotten and usually are regarded as voluntary; nonetheless, they affect the activities of organization. quality of work life is an important index which can provide enough and beneficial information for management from employees-related major issues a...

the purpose of this study was to investigate the moderating role of conscientiousness personality trait in the relationship of emotional exhaustion with job performance (task performance, organizational citizenship behaviors). the participants of this study consisted of 400 high school teachers in khuzestan province (260 male & 140 female) that were selected by multi-stage random sampling metho...

current research paper is to delve into the employee-organization relationships as an effective factor on organizational citizenship behavior. the employee-organization relationships involve two dimensions: perceived organizational support and organizational identity. job autonomy is a moderator variable between the employee-organization relationships and organizational citizenship behaviors. t...