An Experience Factory is an infrastructure for organizational learning in software development that includes an Experience Base as an organizational memory. We introduce a system architecture how such an infrastructure can be technically supported based on Case-Based Reasoning (CBR) technology. As a first instantiation of this architecture we present the CBR-PEB application, a publicly accessib...

An Experience Factory is an infrastructure for organizational learning in software development that includes an Experience Base as an organizational memory. We introduce a system architecture showing how such an infrastructure can be technically supported based on Case-Based Reasoning (CBR) technology. As a first instantiation of this architecture, we present the CBR-PEB application, a publicly...

Developing information infrastructure entails changing organizations and institutions. Such changes sometimes proceed relatively smoothly, but often meet with “friction.” This paper describes the development of a national infrastructure for sharing of information among government agencies and highlights how the social, organizational and institutional changes necessary for information sharing h...

Organizations are increasingly implementing process-improvement techniques like Six Sigma, total quality management, lean, and business process re-engineering to improve organizational performance. These techniques are part of a process management system that includes the organizational infrastructure to support the improvement techniques. The knowledge-based view of a firm argues that organiza...

There is a growing use of business intelligence (BI) for better management decisions in different industries. However, empirical studies on BI are still scarce in academic research. This research investigates BI from an organizational agility perspective. Organizational agility is the ability to sense and respond to market opportunities and threats with speed. Drawing on systems theory and lite...

While the information technologies provide organizational members with explicit concepts, such as writing instruction manuals, the ‘organizational memory’ provides individuals with tacit knowledge, such as systematic sets, routines and shared visions. This means that individuals within an organization learn by using both the organizational memory and the information technologies. They interact ...

This paper presents an empirical investigation of a Social CRM performance model within an organizational perspective. A constraining factor regarding the implementation of Social CRM and the achievement of its objectives is the lack of an appropriate performance model. Little research has been conducted on a corresponding holistic approach and on the development of formative performance constr...

in a rapidly changing environment, turbulent, unpredictable and full of uncertainty, organizations should have a productive, creative and continuous learning capability and potential in order to survive, grow, and accomplish goals in order to create superior value for all their stakeholders, especially customers. such a learning capability of organization and its continuous development depends ...

Enhancing organizational Knowledge-Intensive Business Processes (KIBP) for gaining competitive advantages is often performed through Knowledge Management (KM) initiatives. These KM initiatives aim at developing organizational KM infrastructure of KIBP, starting from knowledge audit that is a necessary first step in any KM initiative. Current knowledge audit methods address either technological-...

Research on IT infrastructure investments and organizational productivity has been marked with ambiguity, evidenced by the much debated productivity paradox. Part of the ambiguity arises from a paradigmatic aggregated treatment of IT infrastructure and productivity constructs along with a disregard for contingencies and time lags. The focus in this paper is to extend the component based view to...