Harmonizing decentralized development of ICT solutions with centralized strategies, e.g., meant to favor reuse and optimization of resources, is a complex technical and organizational challenge. The problem, shared by virtually all the governments, is becoming a priority also for countries, such as Mozambique, that have started their ICT policy relatively recently and for which it is now eviden...

In recent years the development of eGovernment has increasingly gone from service provision to striving for an interoperable public sector, with Enterprise Architectures being an increasingly popular approach. However, a central issue is the coordination of work, due to differing perceptions among involved actors. This paper provides a deepened understanding of this by addressing the question o...

Business Process Management is an important management practice for business transformation and organizational change. This paper presents a Business Process Management implementation approach in a large international company. It introduces a process management maturity assessment which was developed to assess the implementation of Business Process Management and the achievements. The maturity ...

Nowadays there are more than thirty maturity models in different knowledge areas. Maturity model is an area of interest that contributes organizations to find out where they are in a specific knowledge area and how to improve it. As Information Resource Management (IRM) is the concept that information is a major corporate resource and must be managed using the same basic principles used to mana...

Since the Software Engineering Institute has launched the Capability Maturity Model almost twenty years ago, hundreds of maturity models have been proposed by researchers and practitioners across multiple application domains. With process orientation being a central paradigm of organizational design and continuous process improvement taking top positions on CIO agendas, maturity models are also...

Along with the significance of information systems in today’s global business operation, the significance of information systems control and audit is ever increasing in the effort to secure accuracy and integrity of vital business data. A study is undertaken to integrate Food and Drug Administration computerized systems validation regulations, Securities & Exchange Commission Sarbanes-Oxley Act...

Nowadays there are more than thirty maturity models in different knowledge areas. Maturity model is an area of interest that contributes organizations to find out where they are in a specific knowledge area and how to improve it. As Information Resource Management (IRM) is the concept that information is a major corporate resource and must be managed using the same basic principles used to mana...

This Journal details a maturity model for SQA services which has been developed during QMS implementation in the IT division of a large multinational organization. The scope of the engagement was to establish a standard set of processes based on CMMI® and ITIL® Framework across four business verticals scattered in Europe, United States and Asia. The services of Software Quality Analyst (SQA) fr...

T he effectiveness of the CMMI framework at helping organizations achieve business objectives is currently a hotly debated topic [1]. One of my clients responded to my recent suggestion to consider using the CMMI and Agile techniques together by stating: We do not place much value in the CMMI because we have not seen a difference between Level 4 and 5 organizations and those rated lower. At a r...

R we have been studying the characteristics of agile and plan-driven methods to provide guidance in balancing the agility and discipline required for successful software acquisitions or developments [1]. One of the most significant results of our analysis was the realization that, while methodologies, management techniques, and technical approaches are valuable, the most critical success factor...