highly competitive, dynamic and complex environment of banking industry and increasing growth of customers’ demand has led to lots of changes in this industry. therefore, e-loyalty has changed to a considerable subject in e-business environment to preserve customers. this study is conducted in order to identify and study the factors affecting e-loyalty of e-banking services’ users. the methodol...

In the last few decades, lean techniques have been developed for removing with waste in manufacturing. More recently, lean is used outside the manufacturing context as well. This article focuses on using lean thinking for reducing waste in administrative services, i.e., business services with information as input and output. This article delivers three innovations in this field: 1) a lean appro...

Lean thinking “translation” from manufacturing to services settings is a topic of growing interest among academics and practitioners. Healthcare organizations have been one of the latest services settings adopting Lean principles, tools and techniques feeding a crescent stream of literature. However, despite of the important contribution of some review articles, the Lean embeddeness in differen...

To stay competitive, companies facing today’s levels of unprecedented global competition must design and offer better products and services and improve their manufacturing operations. Lean manufacturing has been used to improve operational performance. Operations management is concerned with converting materials and labor into goods and services as efficiently as possible to maximize the profit...

lean thinking requires certain techniques and tools to support lean processing and to penetrate an organization in which 5s system (sorting, set in order, shining, standardization, sustaining) is to develop value process workflow system. kanban, a card containing a set of manufacturing specifications and requirements used to regulate the supply of components, is one of the most famous and impor...

Lean health care is one of new managing approaches putting the patient at the core of each change. Lean construction is based on visualization for understanding and prioritizing imporvments. By using only visualization techniques, so much important information could be missed. In order to prioritize and select improvements, it’s essential to integrate new analysis tools to achieve a good unders...

Korean traditional meat patties (Tteokgalbi) were prepared by replacing part of the lean meat content with either pork backfat or canola oil and the effect of substitution on sensory quality of the meat patties was investigated. Compared to the control patties, pork-loin Tteokgalbi with 10% pork backfat or 10% canola oil had significantly higher overall acceptability and higher perceived intens...