This research investigated the consequences of powerlessness when consumers experience service failure with a company that has high-exit barriers. The specific consequences investigated were three types of secondary control, which are grudge-holding, avoidance (predictive avoidance), and retaliation desire. These secondary control coping strategies highlight consumers’ ability to control their ...

UNLABELLED The purpose of this study was to assess feelings of powerlessness in patients with diabetic foot ulcers. Chronic wounds affect the emotional state of patients, who may experience negative emotions including a sense of loss and powerlessness. The assessment of these feeling should contribute to the planning of interventions aimed at minimizing the impact of diabetic foot ulcers on the...

To what extent are experiences of powerlessness explained as involving a loss control, and to attempts increase patients’ control suitable means addressing these experiences? In this paper, I present some findings from recent project in the phenomenology argue that response powerlessness, ideal has limited use either diagnostic or therapeutic function.

This paper investigates what happens when managers’ identity is centred on caring, an underappreciated aspect of leadership. Drawing a case study managers in elderly care, we distil ideal-typical caring leader as well contextualised interpretations that suggest both problematic and constructive aspects. The implies self-understanding being highly present, supportive helpful to subordinates’ dev...

This study examined the causes of stress experienced by National Health Service nurses in England over the course of a single week with the aim of generating a cognitive structural model. Qualitative data served as the foundation of a network study which employed inductive eliminative analysis. These data were also analysed using conventional qualitative methods and by content analysis. The res...