BACKGROUND Delivering appropriate and affordable healthcare is a concern across the globe. As countries grapple with the issue of delivering healthcare with finite resources and populations continue to age, more health-related care services or treatments may become an optional 'extra' to be purchased privately. It is timely to consider how, and to what extent, the individual can act as both a '...

PURPOSE The purpose of this paper is to investigate whether patients' perceptions exceed expectations when seeking treatment in private healthcare settings in the Klang Valley Region of Malaysia. DESIGN/METHODOLOGY/APPROACH A survey was conducted among 191 patients in the Klang Valley Region of Malaysia to measure service quality of the private healthcare setting in Malaysia using SERVQUAL 5 ...

Services in private hospitals are considered to be superior to those of public hospitals. Research on the service quality in hospitals in developing countries is scarce, as is comparison of the customer-perceived quality of the two types of healthcare systems. The present study compares the perceived quality of private and public health services in Nigeria. The results show positive perceptions...

The objective of this paper is an analysis of two main attributes of healthcare systems. First of the main attributes is the trend of ever growing expenditures of healthcare systems all across the world. Second attribute is the efficiency of chosen mixed healthcare systems, where mixed system is one which features involvement of both private and public sector. Countries chosen for analysis are ...

background and objectives: services quality has become the major concern of policy-makers in the present rapidly growing consumer-oriented health industry. however, there is a major gap in the relevant literature in malaysia in this particular field. thus, this research attempted to narrow this gap by conducting a qualitative study to gain insight into quality of healthcare services in the mala...

background india’s health sector witnessed some major policy changes in 1990s that aimed at making health services more accessible to the population.   methods in this paper, i tried to present some preliminary results of the significant changes that occurred between 1995/6 and 2004, especially in relation to the question of access to healthcare for the poor and rural population using data from...

cooperation of all health sectors and early diagnosis of the disease are the key factors for controlling tuberculosis. this study assesses the patterns of reported tuberculosis cases in iran.this was a cross sectional study. tuberculosis cases were defined according to world health organization and iran's national tb guidelines. final data were prepared for analysis using spss16 software.public...