This paper presents a literature review of quality function deployment (QFD) based on a reference bank of about 650 QFD publications established through searching various sources. The origination and historical development of QFD, especially in Japan and the US, are briefly accounted first, followed by a partial list of QFD organizations, softwares, and online resources. Then a categorical anal...

Quantitative QFD (Q2FD) is an extension of conventional Quality Function Deployment (QFD). Q2FD incorporates quantitative requirements decomposition models into the QFD framework. It also rearranges conventional QFD matrices to facilitate quantitative capture and both forward and backward chaining of performance values. The rearranged matrices also allows full representation of QFD matrices wit...

Quality function deployment (QFD) is a useful analyzing tool in product design and development. To solve the uncertainty or imprecision in QFD, numerous researchers have applied the fuzzy set theory to QFD and developed various fuzzy QFD models. Three issues are investigated by examining their models. First, the extant studies focused on identifying important engineering characteristics and sel...

quality of products and services is considered as a key factor for customer satisfaction. quality function deployment (qfd) is known as a critical tool for translating voice of customers to prioritize technical requirements of a production. the level of this satisfaction depends on the number of fulfilled requirements. it should be noted that this level varies according to the possible constrai...

The development of ubiquitous mobile services for the provision of elderly care is a difficult task due to the need to develop customised services for people with a wide range of maladies. This paper describes a method and architecture which is used to develop and simulate new customised ubiquitous mobile services for the elderly. The process first identifies the key processes that are necessar...

In recent years, several Total Quality Management (TQM) techniques have been introduced for better Software Quality Management. One of these techniques is Quality Function Deployment (QFD). This papers shows how QFD has been applied to an existing software quality assessment technique, the Quality Factor technique (QF). This improved technique, QFD, uses ISO/IEC 9126:2000 standards in its imple...

Quality Function Deployment (QFD) is typically applied to small subsystems. This paper describes efforts to extend QFD to large scale systems. It links QFD to the system engineering process, the concurrent engineering process, the robust design process, and the costing process. The effect is to generate a tightly linked project management process of high dimensionality which flushes out issues ...

(QFD) tools are limited in their use and their reuse. Computational tools can alleviate these limitations. In addition, Artiicial Intelligence (AI) tools can further enhance the functionality of QFD tools. A graph-based information representation is proposed as the basis for integrating various QFD and AI tools. An architecture of a computational QFD (CQFD) tool based on the graph-based mod-eli...

A combined two established techniques, namely the Quality Function Deployment (QFD) and the Analytic Network Process (ANP) use in product development process. In this paper shows the how to use ANP decision making tool in QFD matrix. Combine the QFD and ANP method to determine the overall priorities of ECs. The ANP is a multi criteria decision-making method used to derive relative priority from...

This research investigates the methods for improving the quality of IT services (electronic services) in the Melli Banks branches in Mashhad province, where QFD and ANP models were operated. To this concern, three-dimensional, usability, service interaction and information quality to improve IT service quality were examined. The results of the analysis of the opinion of Melli Bank Customers ind...