understanding the antecedents and consequences of customer satisfaction in the mobile communications market is important. this study explores the effects of service quality, trust and perceived value on customer satisfaction, which, in turn, affects continuance intention of mobile services. service quality and customer satisfaction were measured by multiple dimensions. a research model was deve...

The present research was conducted to evaluate the quality of training services in maritime training centers of Khuzestan province (including DARYAYE DOOR, SERAJ DARYA and DARYA PEIMAYE GENAVE). For this purpose, SURVQUAL model was used. The research is of descriptive-field study type for which 110 trainees of maritime training centers of Khuzestan province were selected via stratified ra...

the aim of the present study was to identify dimensions and dimensions and components of improving the educational quality of graduate students (master). the statistical population included all faculty and students of islamic azad university, science and research in the city of bushehr. the sample size in accordance with the morgan table was estimated about 201 faculties and 351 students, and t...

considering the importance of quality services, the study attempted to analyze the quality of municipal services strategy in yazd. the population of this study, including all client of the area three municipality .of yazd city from this population, 111 clients were selected to answer the questionnaire. content validity of the questionnaire was confirmed by experts point of views and the reliabi...

background: service quality is perceived as an important factor for developing patient's loyalty. the aim of this study was to determine the hospital service quality from the patients' viewpoints and the relative importance of quality dimensions in predicting the patient's loyalty. methods: a cross-sectional study was conducted in 2010.the study sample was composed of 943 patients selected from...

background and purpose   methods   results   conclusion:   key words   journal of medical education fall 2006; 10(1); 3-10 : q uality g ap , e ducational s ervices , s tudent , b andar a bbas negative quality gap means students’ expectations are more than their perceptions. so improvements are needed across all of the five dimensions. : the results demonstrated that in all of the five servqual ...

Background: Determining the gap in the quality of educational services, followed by the adoption of appropriate strategies for eliminating or reducing the existing obstacles, is considered the first basic step in developing quality improvement programs for universities. Therefore, this study was conducted to evaluate the quality of educational services of Iranian medical universities.Methods: T...