Within analytical customer relationship management (CRM), customer acquisition models suffer the most from a lack of data quality because the information of potential customers is mostly limited to socio-demographic and lifestyle variables obtained from external data vendors. Particularly in this situation, taking advantage of the spatial correlation between customers can improve the predictive...

The performance of an automatic fingerprint verification system relies heavily on the quality of the captured fingerprint images. In this paper, we propose a new method using fingerprint image quality to improve the accuracy of fingerprint verification. Comparison to conventional fingerprint verification that only use the matching score, a final score is calculated by the matching score and qua...

Reliability is one of the most relevant software quality attributes. A common way to analyze software reliability is the use of software reliability growth models (SRGM). There is a variety of SRGMs that have been proposed across years, which aim at providing estimates of reliability at a given time, as well as predictions of reliability that will be achieved with the advancement of testing. On...

A research agenda for multimedia networking is presented. The discussion centers around an extended reference model (XRM) that includes networking and multimedia computing devices. The XRM explicitly models the broadband and media processors, the multimedia network and the services and applications network. The interface between these models is given by quality of service and service abstractio...

Known as Customer Relationship Management (CRM) in recent years a concept for business that focuses customers is often discussed in research and practice. After initially extraordinary expectations, numerous CRM projects fail. Thereby as one of the major reasons an overestimated and poor data quality is very frequently mentioned. Many authors assume a positive correlation between data quality a...

The quality of service which could be delivered by the U.S. healthcare system is in contrast with the customer’s perceived expectations and reported levels of satisfaction. Due to the uncertainty about stakeholder views and the anomaly of the third-party payment system, healthcare service providers are accused of not relating to their patients. This article examines how—by using an analytical f...

Technological and economical development has forced companies in competitive markets, to change their strategic focus, as a result of which the Customer oriented organization is on the rise. In order to stay ahead of the competition, companies are increasingly turning to their customers as a means of securing their future competitive edge. CRM has become the mantra for success and developing cl...

INTRODUCTION: WHY HAVE A DATA QUALITY STRATEGY? Coursing through the electronic “veins” of organizations around the globe are critical pieces of information – whether they be about customers, products, inventories and transactions. While the vast majority of enterprises spend months and even years determining which computer hardware, networking, and enterprise software solutions will help them ...

The Hadamard and SJT product of matrices are two types of special matrix product. The latter was first defined by Chen [1]. In this study, they are applied to the differential quadrature (DQ) solution of geometrically nonlinear bending of isotropic and orthotropic rectangular plates. By using the Hadamard product, the nonlinear formulations are greatly simplified, while the SJT product approach...