We consider a two-echelon inventory system where the exogenous demands occur only at the retailer locations, and the demand rates are functions of an underlying continuoustime Markov chain. This underlying process may represent, for example, general economic conditions, the number of active users in the system, etcetera. Each retailer location follows a base-stock policy that is independent of ...

This paper considers a two-echelon distribution inventory system with a central warehouse and a number of retailers. There is direct customer demand also at the warehouse. If this upstream demand requires a high service, it may be advantageous to give higher priority to customer orders compared to retailer replenishments. We suggest and evaluate two techniques for handling this situation. One t...

Electronic commerce has grown rapidly in recent years. However, surveys of online customers continue to indicate that many remain unsatisfied with their online purchase experiences. Clearly, more research is needed to better understand what affects customers’ evaluations of their online experiences. Through a large dataset gathered from two online websites, this study investigates the importanc...

This paper presents a new model to detect and explain customer defection in a grocery retail context. This new model analyzes the evolution of each customer basket content. It therefore provides actionable knowledge for the retailer at an individual scale. In addition, this model is able to identify customers that are likely to defect in the future months.

data mining techniques have been used widely in the area of customer relationship management (crm). in this study, we have applied data mining techniques to address a problem in business-to-business (b2b) setting. in a manufacturer-retailer-consumer chain, a manufacturer should improve its relationship with retailers to continue its business. segmentation is a useful tool for identifying groups...

An e-retailer sponsored virtual community (ESVC), as the backyard of an e-commerce website, provides consumers with an online platform to play with each other. Different from transactional e-commerce platform, ESVC assembles consumers together to fulfil their social needs. In recent years, with the popular of Web 2.0 information and communication technologies (ICTs), e-retailers also start to i...

An e-retailer sponsored virtual community (ESVC), as the backyard of an e-commerce website, provides consumers with an online platform to play with each other. Different from transactional e-commerce platform, ESVC assembles consumers together to fulfil their social needs. In recent years, with the popular of Web 2.0 information and communication technologies (ICTs), e-retailers also start to i...

We consider the inventory transshipment problem between two retailers that sell the same product to two independent markets. One assumption that distinguishes our work is that unsatisfied customers may also switch to the retailer with surplus inventory. We examine the impact of such customer switching behavior on firms' inventory decisions and profits. We identify situations when the firm with ...

Title of Dissertation: THE VALUE OF IT-ENABLED RETAILER LEARNING: CAN PERSONALIZED PRODUCT RECOMMENDATIONS (PPRS) IMPROVE CUSTOMER STORE LOYALTY IN ELECTRONIC MARKETS? Tongxiao Zhang, Doctor of Philosophy, 2005 Dissertation directed by: Professor Ritu Agarwal and Professor Hank Lucas Department of Decision and Information Technologies Personalization is a strategy that has been widely adopted b...

In this paper, we study a single-product inventory system which involves a supplier, a retailer, and differentiated customers. The supplier provides products to the retailer which in turn sells products to its customers. The supplier is unreliable and is subject to random disruptions. The retailer adopts a periodic-review inventory policy, under which the retailer reviews its inventory position...