The paper presents a parameterized and highly customizable semantic matchmaking framework. The matchmaking approach on which this framework is based distinguishes three types of matching: (i) functional attributelevel matching, (ii) functional service-level matching, and (iii) non-functional matching. This paper focuses only on functional matching. A series of algorithms is advised for both att...

The problem of composing services to deliver integrated business solutions has been widely studied in the last years. Besides addressing functional requirements, services compositions should also provide agreed service levels. Our goal is to support model-based analysis of service compositions, with a focus on the assessment of non-functional quality attributes, namely performance and reliabili...

the current study aims to identify the effective factors and barriers to loyalty in electronic banking services in the private banks customers. for this purpose, a survey was done with a questionnaire sampling from 420 customers of private banks in golestan province, who have used electronic banking services in 2011. the results indicated that seven factors including preference, customer satisf...

Studies on public transit have emphasized the role of passenger satisfaction with service quality in travel choice decisions and indicated that satisfaction depends on various service attributes. Few studies have, however, systematically examined the underlying relationships among service attributes to assess their influence on passenger overall satisfaction. Therefore, to contribute to this ra...

With the increasing development of China's automobile market, the automotive service profits have become a major part of the industry’s profits. However, the after-sale service is still on passive service mode. This mode has some limitations, such as the low service quality of the recommended service items and the lack of personalized service, which seriously affect the quality of the automotiv...