With the Internet success, a new trend has come up: online distributed services. Business companies (acting as client systems of these services) that are able to integrate such services effectively within their internal workflow will become leaders in their business markets. This however introduces the situation where multiple independent client systems are simultaneously accessing the same on-...

In today's eld of distributed software architectures there is a need for environments allowing the easy development of applications consisting of heterogeneous software modules and having various Quality of Service requirements (e.g., timeliness, availability or security). System customization using middleware-services is a promising solution to deal with the coexistence of multiple application...

In today's eld of distributed software architectures there is a need for environments allowing the easy development of applications consisting of heterogeneous software modules and having various Quality of Service requirements (e.g., timeliness, availability or security). System customization using middleware-services is a promising solution to deal with the coexistence of multiple application...

In mass customization, companies strive to enhance customer value by providing products and services that are approximate to customers’ needs. A company’s strategy of allocating its limited capacity to meeting diverse customer requirements directly impact customer perceived value in terms of available options, cost, and schedule. Proposed in this paper is an auction-based mass customization mod...

T paper examines the effects of information and communication technology (ICT) service innovation and its complementary strategies on brand equity and customer loyalty toward ICT service providers. We draw from research on brand equity and customer loyalty, ICT innovation management, and strategy complementarity to propose a model that includes new constructs representing ICT service innovation...

Given the growth of the service sector, and advances in information technology and communications that facilitate the management of relationships with customers, models of service and relationships are a fast-growing area of marketing science. This article summarizes existing work in this area and identifies promising topics for future research. Models of service and relationships can help mana...

SERL is a language and framework for managing the triggering and execution of services in a single-user, single-network-component (SUSC) environment. We propose enhancements to SERL, dubbed eSERL, to allow for personalized customization of services by end-users who do not have expert knowledge of the services and of the environment, while guaranteeing, to a certain degree, that unwanted feature...