the accomplished researches show that in order to have better external service quality, the organizations need to have personnel (internal customers) responsibility to the objectives and visions of the organization and possess customer-oriented behaviors, and proper internal service (the satisfaction of departments with one another). in these times, after the consideration of internal marketing...

because of the need to develop specific measurement scales for different services industries, this study aimed to empirically develop a reliable and valid model specifically for measuring mobile telecommunication service quality. a multidimensional measurement model (ms-qual) has been proposed based on an extensive literature review and then, to assess the model validity, convergent and discrim...

civil liability in electronic communications is one the most important issues of information and communications technology (ict) law. civil liability may be arisen from different causes such as copyright and trade mark infringement invasion of privacy and defamation. when discussing civil liability, two different civil liability systems may be considered: direct and indirect civil liability. in...

this quasi-experimental study was aimed to investigate the effect of an in-service education, including symptoms, complications, and handling chemical and drug toxicities, in fulfilling the educational needs of emergency technicians in fars province

the ability to discover services in mobile ad hoc network (manet) is a major prerequisite. cluster basedcross layer intelligent service discovery for manet (cbisd) is cluster based architecture, caching ofsemantic details of services and intelligent forwarding using network layer mechanisms. the cluster basedarchitecture using semantic knowledge provides scalability and accuracy. also, the mini...

a participatory rural appraisal technique (prat) was used to obtain information from 132 randomly selected turkey farmers in two out of four agricultural development zones in kwara state, nigeria. data were obtained on socio-occupational status of farmers, their production objectives, experience, flock structure, management practices, marketing and consumption of turkey eggs. the results showed...

despite fiscal stress, public confidence in the national health service (nhs) remains strong; privatisation has not hollowed out the service. but if long term challenges are to be overcome, pragmatism not rhetoric should be the guide.

the article takes its cue from models of quantitative research applied to complementary/alternative medicine (cam) and pinpoints some innovative features in the case at issue (portugal). it goes on to outline new research scenarios moving beyond the either biomedical or cam framework.