Over the last decades, transportation has been evolving from a necessary, though low priority function to an important part of business that can enable companies to attain a competitive edge over their competitors. To cut down transportation costs, shippers often outsource their transportation activities to a logistics service provider of their choice. This paper proposes a new procedure that p...

there are different approaches to business model categorization. [5] in a point of view, the e-business model patterns can be categorized to content provider, direct to customer (d2c), full-service provider, intermediary, shared infrastructure, value net integrator, virtual community, and whole of enterprise.

The maintenance of some sophisticated and complex equipment – for example, diagnostic equipment used in hospitals – is frequently outsourced to the original equipment supplier or another maintenance service provider. Companies that own such assets can either enter into a service agreement, or they can use service providers on a call-out basis. A fundamental problem for the provider of maintenan...

  Network and processing overhead associated with web services is a significant challenge to its performance. As a result, web service providers often announce a service level agreement. This ensures that consumers, who pay for the service, can get the service at a given quality level. In this paper, we study the competition between two providers offering functionally the same web services, whe...

S everal rapid changes are taking place in U,S, health care, many of which were introduced by government and the private insurance industry, One change is the movement from fee-for-service to a managed care system of reimbursement. By managed care system I mean an insurance plan that incorporates the features of selective contracting with providers, financial incentives for subscribers to use t...

In this study we apply the analytic hierarchy process (AHP) to evaluate the service quality of third-party logistics (3PL) service providers. We first conceptualize five dimensions of 3PL service quality (i.e. tangibles, reliability, responsiveness, assurance and empathy). We then apply the AHP method to determine the relative weights of the five service quality dimensions and eventually select...

A new kind of Web-based bioinformatics service is emerging to aid bench scientists. Integrated suites of programs are being hosted on remote servers and being offered as a package for a membership fee, or for free with the option to purchase added value services. The companies providing these Web tools are following a new Internet business strategy known as the Application Service Provider (ASP...

Importantly, increased automation is changing the way physical, virtual and cloud environments are managed. Outages caused by human error can have a high impact on business, and as a result companies have automated as much as possible to eradicate human errors. In fact, some companies have added penalty clauses to provider service level agreements (SLAs) to cover human-induced errors. Moreover,...

Globalization has affected the organizations in different aspects such as structure, architecture, internal/external strategies and sourcing management. Outsourcing is one of the recent business strategies used to provide IT needs via external agents. The relationship between the service buyer and provider companies is a constituent playing a significant role in IT outsourcing success or failur...

Importantly, increased automation is changing the way physical, virtual and cloud environments are managed. Outages caused by human error can have a high impact on business, and as a result companies have automated as much as possible to eradicate human errors. In fact, some companies have added penalty clauses to provider service level agreements (SLAs) to cover human-induced errors. Moreover,...