responsibility in demand networks is one of the most important measures of performance. the concept of agility and flexibility in service and production. variety and changes in demand need more flexible network design that can cope with potential shortage and delay. this paper presents new mathematical model to optimize the design of demand network when there are highly variable demands. it als...

Many of the most complex service systems being built and imagined today combine person-to-person encounters, technology-enhanced encounters, self-service, computational services, multi-channel, multi-device, and location-based and context-aware services. This paper examines the characteristic concerns and methods for these seven different design contexts to propose a unifying view that spans th...

Compared with traditional manufacturing scheduling, service process scheduling poses additional 7 challenges attributable to the significant customer involvement in service processes. In services, there are typically 8 no inventoried products, which make the service provider’s capacity more sensitive to dynamic changes. Service 9 process scheduling objectives are also more complicated due to th...

the purpose of this research is measuring and comparing service quality and ranking its dimensions in melli bank branches of esfahan city. for attaining this purpose systr-sq scale is used. this scale is special for measuring bank service quality. questionnaire drive from this scale is contained four dimensions and 21 question. dimensions are service system quality, behavioral system quality, s...