Fifteen years ago, DeLone and McLean published their original model of IS success, which received considerable attention in the literature. Given the widespread acceptance of the model, we conducted a meta-analysis to determine whether the model had been validated by research studies reported in the literature. By aggregating the results of 52 empirical studies that examined relationships withi...

U niversity endowments are important and interesting institutions both in the investing community and society at large. First, they play a role in maintaining the academic excellence of many universities which rely heavily on income from their endowments. In recent years, well-heeled institutions such as Harvard and Princeton have used their deep pockets to increase admissions and reduce effect...

Electronic Performance Support Systems (EPSS) were born in the United States in 1991 to address the problems that raising software complexity was creating to employees. It is now a well-established software niche in the US, with many case histories and success stories and a very active research community working on it. In Europe there have been only a few implementations of EPSS in the last yea...

Mobile services hold a promise of utilizing the phone also for other purposes than purely communication. However, repeated attempts at realizing mobile services in the market place have been met with limited success. This article (1) defines the architectural drivers that drive success or failure of mobile services, (2) analyzes three different architectural styles of realizing such a mobile se...

This paper reports on the findings of a case study in a company in the financial services sector in which we replicated the use of a previously published approach to systematically balance the contextual uncertainties in the estimation of Enterprise Resource Planning (ERP) projects. The approach is based on using three techniques, a parametric model, namely COCOMO II, a portfolio management mod...

Much has been written about the challenging market environment and the difficulties non-profit organizations confront as they seek to reach their investment return targets. Charged with maintaining consistent levels of annual spending while simultaneously safeguarding their assets so as to support their operations in perpetuity, many non-profits are reconsidering their approaches to their inves...

What is an EPSS? Evolution of concepts From USA to Europe What is BOPS? Approaches to the project Challenges Three pilots Caritas Luxembourg Scenario -Targeted processes Documents to be stored and key performance indicators Outcome SIEMENS ICN Scenario Targeted processes Documents to be stored and key performance indicators Status and outcome Chamber of Commerce and Industry of Paris (CCIP) Sce...