Garvin’s [Garvin, D.A. (1987) Competing on the eight dimensions of quality. Harvard Business Review 65(6), 101–109] eight dimensions of quality have become a widely accepted taxonomy for discussions of product quality. These dimensions were used as the basis for evaluating the impacts of ISO 9000 certification on companies’ product quality. Eleven ISO 9000 certified companies in Europe were stu...

Number: 002-0075 COMPARISON OF TQM AND ISO 9000 EFFECTS IN COMPANY PERFORMANCE: AN EMPIRICAL STUDY IN SPANISH COMPANIES SECOND WORLD CONFERENCE ON POM AND 15TH ANNUAL POM CONFERENCE, CANCUN, MEXICO, APRIL 30 MAY 3, 2004. AUTHORS: Micaela Martínez-Costa University of Murcia, Spain [email protected] Facultad de Economía y Empresa, Campus de Espinardo 30100, Murcia Phone: +34968367801 Fax: + 34 968 36753...

A process is a set of activities which produces an output -product or servicevaluable for the customer. Ensuring quality of products and services requires high amounts of cooperation between the different actors in an organization. This suggests the use of workflow techniques in order to implement quality. Workflow management systems allow the control of flow of work and guarantee that a job sh...

In market globalization environment, the enterprises need respond to customer requirement and increasing customer satisfaction. The enterprises need to be fine appropriate approach that can help to achieve their goal. This encouraged many enterprises to adopt either Six Sigma for improving process throughout process interaction and problem solving or Lean for wastes reduction in processes. Howe...

In recent years, several Total Quality Management (TQM) techniques have been introduced for better Software Quality Management. One of these techniques is Quality Function Deployment (QFD). This papers shows how QFD has been applied to an existing software quality assessment technique, the Quality Factor technique (QF). This improved technique, QFD, uses ISO/IEC 9126:2000 standards in its imple...