1567-4223/$ see front matter 2011 Elsevier B.V. A doi:10.1016/j.elerap.2011.07.005 q The authors are grateful to CGAP, CAPES and C financial support granted for this research. ⇑ Corresponding author. Tel.: +55 11 33842416. E-mail address: [email protected] (M. Jayo). Over the last decade, Brazil has pioneered an innovative model of branchless banking, known as correspondent banking, involvin...

Numerous information technology (IT)-based innovations from automated teller machines to electronic banking have already changed the customer-bank-interaction. Banks learned that these innovations require close integration with the existing channels, processes and systems in the front as well as in the backend. In view of a still dynamic pace of technological evolution, this research provides a...

A Sound Banking System is essential for the future growth of any economy. In India, among the banking institution in the organized sector, the commercial banks are the oldest institutions having a wide network of branches, commanding utmost public confidence and having the lion’s share in the total banking operations. The Financial Sector Reforms were implemented in our country during 1991-92 w...

Cross-border banking has long been an important part of the trend towards increased globalization and financial integration. In terms of this paper, cross-border banking refers to both cross-border capital flows as well crossborder entry in banking. Cross-border capital flows have been for long important drivers of financial integration. Particularly in the form of crossborder entry, cross-bord...

Company mergers and acquisitions reached their peak in the twenty-first century. Mergers and acquisitions have become one of the competitive strategies for external growth. In general, it is believed that mergers and acquisitions can create synergies. However, they require complete information technology system and service integration, especially in the banking industry. Much of the research ha...

Through investigating factors that influence consumers to make a transition from online to mobile banking, this empirical study shows that relative attitude and relative subjective norm positively motivated respondents to switch from Internet to mobile banking while relative perceived behavior control deterred respondents from transitioning. Empirical results also demonstrated that Internet ban...

The learning objects paradigm actually drives the majority of researches and commercial developments in elearning field. Nevertheless, this paradigm has been harshly criticized due to the fact that it has not achieved the objectives proposed in its initial definition. This, together with some false assumptions surrounding the e-learning concept, have led costumers and organizations to the belie...

E-banking (electronic banking) is the modified business banking toward E-business (electronic business) banking that actually uses the electronic communication channels such as internet, phones, cell phones and the like. By using this method, the demands of customers such as time independent and high flexible actions are satisfied. In this process, marketing is so important because guiding cust...

Company mergers and acquisitions reached their peak in the twenty-first century. Mergers and acquisitions have become one of the competitive strategies for external growth. In general, it is believed that mergers and acquisitions can create synergies. However, they require complete information technology system and service integration, especially in the banking industry. Much of the research ha...

This research paper seeks to investigate the critical success factors of Enterprise Resource Planning (ERP) implementation in banking sector of Pakistan by identifying internal organizational, technological and individual factors from past studies and then determine their significant impact on successful implementation of Enterprise Resource Planning (ERP) in banking sector of Pakistan. IT infr...