Due to advances in technology and the rapid growth of online services, a significant number of new and inventive web-based service models and delivery methods have been introduced. Although online resources and services are having an impact on more traditional service delivery mechanisms, it is not yet clear how these emerging mechanisms for online service delivery will result in profitable bus...

Cluster computing is excellent for parallel computation. It has become increasingly popular. In cluster computing, a service level agreement (SLA) is a set of quality of services (QoS) and a fee agreed between a customer and an application service provider. It plays an important role in an e-business application. An application service provider uses a set of cluster computing resources to suppo...

New Zealand public hospitals and related services were grouped into 23 Crown Health Enterprises and registered as companies in 1993. Integral to this change was the introduction of corporate governance. New directors, largely from the business sector, were appointed to govern these organisations as efficient and effective businesses. This article presents the results of a survey of directors of...

In the context of today’s business world, collaboration is becoming increasingly important to companies in their attempt to achieve competitive advantage, not least in becoming flexible to meet the constantly changing demands placed on organisations to excel in their sector and achieve growth in the most cost effective manner. The implementation of distributed computing technology is thus an es...

This paper studies the development of outsourced IT services through a longitudinal examination of an IT outsourcing case. We apply the demand-supply chain model to evaluate how the value offering of an IT service can be managed. The case study indicates that the customer company must make a trade-off between managing its IT, or the IT need of its business. If the customer chooses the latter al...

From a business perspective, Web services represent a new channel for the offer as well as the acquisition of business capabilities. The full automation of the interaction process between providers and consumers is a peculiarity of the Web service channel. Beyond electronic data transfer, automation extends to all aspects of business interaction. The negotiation of terms and conditions for serv...

Content services for mobile phone subscribers compose a new business area based on the constellation of and symbiotic relationship between mobile telecommunication operators and content providers. In this paper we discuss the development and internationalization of the CPA (Content Provider Access) business model and platform by the Norwegian telecommunication operator Telenor. CPA is firmly gr...

In the vision of an Internet of Services (Janiesch et al. 2008, S. 71-75), services will become tradable similar to manufactured goods. Organizations dynamically interact as service consumers and service providers making use of a service marketplace to design, offer and consume services. With the emergence of such service ecosystems (Barros and Dumas 2006, S. 31-37), the simplified consumption ...

Cloud computing services are a new information technology trend for business applications in knowledge management systems (KMS). The link between cloud computing services and KMS is a new concept, and methods for selecting multiple choice goals of cloud computing service provider have lacked a formal reference framework. From the perspectives of customer needs and technology requirements, selec...