Copyright © 2003, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited. ABSTRACT The events of September 11, 2001 have markedly increased the level of awareness in organisations of business continuity management (BCM). Businesses can choose to adopt a risk management (reactive), or the more expansive crisis management a...

In 2012, an audit held by the Netherlands Institute for Accreditation in Healthcare (NIAZ) at the ‘Rivierenland’ hospital in The Netherlands, concluded that their processes were not sufficiently standardised. One of the suggested improvements was to develop and implement a hospital-wide method for analysing and standardising care processes. This paper focuses on the standardisation of the risk ...

This study examines business process management practices of balanced scorecards and dashboards as control feedback to monitor and improve hospital processes aligned to strategic goals and objectives. The study maps specific process metrics at strategic, tactical, and operational levels in the hospital environment to overall hospital strategy. This paper identifies how dynamic technological act...

Purpose – The purpose of this paper is to empirically investigate and compare the moderating effects of the two basic business process change paradigms – business process reengineering (BPR) and total quality management (TQM) – on the business value generated for firms by their information and communication technologies (ICT) investment. Design/methodology/approach – Using data collected throug...

Existing compliance management frameworks (CMFs) offer a multitude of compliance management functionalities for the modeling of specific norms for specific domain and compliance checking of normative requirements. This makes difficult for enterprises to decide on a framework suitable for their compliance requirements. Making a decision on the suitability requires a deep understanding of the fun...

This article describes the architecture of a monitoring component for the YAWL system. The architecture proposed is based on sensors and it is realized as a YAWL service to have perfect integration with the YAWL systems. The architecture proposed is generic and applicable in different contextes of business process monitoring. Finally, it was tested and evaluated in the context of risk monitorin...

Management of risks that emanate from offshore IT-enabled services outsourcing is a key challenge in the IT management area in current times. These new risks need to be addressed through the development of new risk management frameworks and methods. This paper proposes a risk management approach for offshore business process outsourcing based on the principles of high reliability organizations ...

Spreadsheets are widely used in industry, even for critical business processes. This implies the need for proper risk assessment in spreadsheets to evaluate the reliability and validity of the spreadsheet’s outcome. As related research has shown, the risk of spreadsheet errors is strongly related to the spreadsheet’s complexity. Therefore, spreadsheet researchers proposed various metrics for qu...

In this paper, we motivate how value-based modelling could be utilised for an integrated perspective to compliance design. Using value models for startups, it is possible to apply a methodology to determine the applicable legal provisions which are then customised to fit the value model using legal interpretation and argumentation. The result is a compliance pattern which helps determine the im...

4 / 7 / 2 0 0 8 " There are many interpretations and definitions of TQM. Put simply, TQM is the mutual cooperation of everyone in an organisation and associated business processes to produce value-for-money products and services to meet and hopefully exceed the needs and expectations of customers. " Barrie G. Dale, 2004 Discuss the key elements of Total Quality Management within the context of ...