Customer involvement in product and service development (CIPS) is recognized as important for firms; yet the role of Information Technology (IT) in facilitating CIPS is understudied. We examine two enterprise technologies which improve knowledge available to decision makers: Business Intelligence (BI) and Customer Relationship Management (CRM). While CRM provides transactional information and k...

Based at the Harvard Business School, the Institute for Strategy and Competitiveness is dedicated to the study of competition and its implications for company strategy; the competitiveness of nations, regions, and cities; and the relationship between competition and society. The Institute seeks to develop new theory, assemble bodies of data to test and apply the theory, and disseminate its idea...

Without a formal methodology extracting entities from business descriptions, a business requirement in the real world cannot be abstracted correctly into an entity-relationship schema. Once core entities are discovered, we can obtain an Entity-Relationship Diagram (ERD) by inserting relationships between/among the relevant entities and by aggregating some attributes into one of the entities or ...

Business sustainability in all dimensions of economic, governance, social, ethical, and environmental (EGSEE) performance is gaining acceptance as many global stock exchanges either encourage or require their listed companies to issue sustainability reports and investors worldwide demand sustainability performance information. More than 8, 000 companies worldwide are disclosing various EGSEE di...