T he purpose of this study was to examine farm operations cooperation groups in Central Agricultural Zone of Delta State, Nigeria. All the members of the six  selected groups were used for the study. The data which were collected with the use of questionnaire and interview schedule were analyzed with the use of frequency counts, percentages and Tobit regression model. Most of the members we...

This paper presents a profit-oriented shift scheduling approach for inbound contact centers. The focus is on systems in which multiple agent classes with different qualifications serve multiple customer classes with different needs. We assume that customers are impatient, abandon if they have to wait, and that they may retry. A discrete-time modeling approach is used to capture the dynamics of ...

This paper gives an overview of routing and staffing algorithms in multi-skill contact centers. Related issues and problems are characterized, and models and mathematical tools from the literature for modeling and optimizing contact centers are described. In addition, a general model of a multi-skill contact center is described and the papers from the literature are put in that framework. keywo...

his study investigated the farmers’ feedback on Agricultural Development Project’s (ADP’s) performance. The study was carried out in Kogi State, Nigeria. Interview schedules were used to collect data from 160 contact farmers and 80 field extension workers who were randomly selected using multistage random sampling techniques. The data collected were subjected to both descriptive and non-paramet...

this study examined the knowledge and perception of farmers regarding privatization and commercialization of agricultural extension services in delta state, nigeria. a sample size of 90 farmers in contact with extension agents was randomly selected for the study. data for the study was collected through the use of a validated structured interview schedule. both descriptive and inferential stati...

This study examined the knowledge and perception of farmers regarding privatization and commercialization of agricultural extension services in Delta State, Nigeria. A sample size of 90 farmers in contact with extension agents was randomly selected for the study. Data for the study was collected through the use of a validated structured interview schedule. Both descriptive and inferential stati...