This paper discusses the reliability driven approach towards developing software solutions and products. Requirements deficiencies were the cause of 99% of their field reliability problems. This has been expanded by Brendan Murphy to say that the problems on computer systems were mostly due to requirements deficiencies and interface weaknesses. This paper aims to provide a consolidated checklis...

The introduction of performance based tariff regulations, and higher media and political pressure have increased the need for well-performed asset management in the operation and planning of electrical distribution systems. In this paper quantitative reliability assessment methods are proposed as a tool to meet these new incentives. Electrical distribution systems have compared to other technic...

INTRODUCTION Interstate natural gas pipelines are operated using sophisticated supervisory control and data acquisition (SCADA) systems. These systems are used to monitor, control and analyze operations. Software which runs in conjunction with the basic SCADA system expands the usefulness of SCADA data to enhance reliability and efficiency of operations, improve customer service, and minimize u...

Simply stated, an enterprise resource planning (ERP) system identifies and plans “the...resources needed to take, make, ship and account for customer orders.” 1 To achieve these important tasks, ERP uses a variety of information technologies such as graphical user interfaces, relational databases, advanced computer languages and computer assisted software engineering tools. In essence, implemen...

Today, companies are evolving towards business process oriented organization. This approach relies on integration and collaboration between interdependent activities that must be redesign and managed to increase the performance of the global system. After some consideration about integration, collaboration and business process re-design, this paper will present a case study that concerns the re...

Research on Component-Oriented Business Applications has focussed on Specifications of Components and Component Markets. Another approach based on Mass Customization and Software Product Lines is presented here. Mass Customization is a strategic concept used in many industries to offer products that are customer-individual, but based on a limited number of building blocks. Thus, customer value ...

customer is the axis of organizations' activities and the mission of all modern organizations is based on the customer. quality as a concern and concept of management is defined in relation to customer satisfaction. regarding the common purpose of customer knowledge management and quality function development technique, this research is to evaluate automobile industry emphasizing the types of c...

Quality Function Deployment (QFD) is a customer-oriented design tool for developing new or improved products to increase customer satisfaction by integrating marketing, design engineering, manufacturing, and other related functions of an organization. QFD aims to maximize customer satisfaction; however, considerations such as cost budget, technical difficulty, etc. limit the number and the exte...