Facing a customer market with rising demands for cloud service dependability and security, trustworthiness evaluation techniques are becoming essential to cloud service selection. But these methods are out of the reach to most customers as they require considerable expertise. Additionally, since the cloud service evaluation is often a costly and time-consuming process, it is not practical to me...

Nowadays customer attrition is increasingly serious in commercial banks. To combat this problem roundly, mining customer evaluation texts is as important as mining customer structured data. In order to extract hidden information from customer evaluations, Textual Feature Selection, Classification and Association Rule Mining are necessary techniques. This paper presents all three techniques by u...

Co-creating innovations with external stakeholders, such as customers, is gaining popularity among companies as a way to address the competitive and market pressures they face. To this end, research has brought forward a notable number of customer integration methods. The selection of a particular method is governed by various organizational constraints; there is, however, a paucity of research...

The paper deals with the importance of information flow for providing of defined level of customer service in the firms. Setting of the criteria for the selection and implementation of logistics information system is a prerequisite for ensuring of the flow of information in firms. The decision on the selection and implementation of logistics information system is linked to the investment costs ...

COTS-Based Systems (CBS) development focuses on building large software systems by integrating previously existing software components. CBS success depends on successful evaluation and selection of Commercial-Off-TheShelf (COTS) software components to fit customer requirements. Literature shows that successful selection of offthe-shelf systems to fit customer requirements remains problematic. T...

Integrating customer contributions into new product development provides an effective approach for successful product innovation, but little academic research explicitly addresses appropriate customer integration strategies. To explore such strategies, this study investigates the impact of different customer contribution types and timing. An analysis of four case studies with industrial goods d...

We study the interaction between nonprice public rationing and prices in the private market. Under a limited budget, the public supplier uses a rationing policy. A private firm may supply the good to those consumers who are rationed by the public system. Consumers have different amounts of wealth, and costs of providing the good to them vary. We consider two regimes. First, the public supplier ...

Net Promoter Score (NPS) has become the de facto standard for customer surveys; however, how can you get specific information about what drives customer referrals out of a “one question” survey? The goal of this paper is to explain how NPS survey results can be leveraged for achieving software business success, using Six Sigma concepts. The approach includes detection, selection, and validation...