In March 2020, FINRA began to transition its dispute resolution services meet the needs of consumers and securities industry while in middle a global pandemic. This paper details ways which was well prepared for transition, as notes some difficulties providing new way. Ultimately, encourages maintain online services, provide more training neutrals, evaluate effectiveness improvement.

In this paper, we report early lessons learned from a new project to understand how Online Dispute Resolution (ODR) can improve efficiency, effectiveness and fairness in Government dispute resolution and how ODR systems can gain acceptance.

Executive summary The aim of this research was to investigate what the Legal Ombudsman can learn from other Alternative Dispute Resolution (ADR) providers. The research was commissioned by the Legal Ombudsman to help it review and develop its dispute resolution model and ensure it remains fit-for-purpose. The research involved a case study design and fieldwork was conducted with ten organisatio...

as the need for both the speed and certainty in the capital market’s professional activities grows, the possibility of disputes also increases. these debates are not limited to the relations of certain business activities  and exist in courts and authorities jurisdiction as well. hence, consistent rules are required to resolve any dispute, which observe the above principles. in addition, becaus...

Electronic contracting, mostly through software agents, led to an impressive growth in electronic transactions, but also in the number of disputes arising out of these transactions. Paper-based courts are however unable to efficiently deal with this increase in disputes. On the other hand, current Online Dispute Resolution methodologies are impersonal and cold, leaving aside important informati...

The question this paper addresses is how can IT support the resolution of disputes through arbitration and mediation. The first and second parts will examine the benefits of Online Dispute Resolution, some of the pitfalls it may present and how these can be avoided. The third part will then look at one of the more formidable obstaclesthe issue of security of communications. The fourth part will...