Abstract The poster presents the major results of a survey conducted in several German cities to asses preferences citizens have towards aspects of One-Stop Government. One Stop Government has a lot in common with the concept of collaborative CRM. Aspects that play an important role for its success are: channel adoption and assignment , collaborative data usage and privacy, cost reduction poten...

The meaning of knowledge management and the requirements of public management on knowledge management are first presented, based on which the solution consideration to integrate E-knowledge management into public management is proposed. The key issues on implementing E-knowledge management in public management concentrate on the process of knowledge, which refer to knowledge representation, kno...

This paper presents the state of e-commerce infrastructure in the Greater Mekong Subregion (GMS). The state of e-commerce is comprised of factors not only technological, but also economic, social, commercial, legal, and regulatory. Based on the assessment of its current state, an attempt is made at projecting the future prospects for e-commerce in the GMS. E-commerce in the GMS countries is min...

As online tourists are becoming more price sensitive, less brand loyal and more sophisticated, eCustomer Relationship Management (CRM) becomes a strategic necessity for attracting and increasing guests’ patronage. Despite the vital role of eCRM for e-commerce success, its deployment frequently fails or it does not always deliver the expected results. The latter has boosted research, but studies...

This paper reports on the last phase of a longitudinal exploratory study, which aims to compare similarities and differences between e-Commerce and eGovernment. In two stages, we collected rich data via focus groups of experts from both public and private sectors. This paper reports on our findings in the areas of Process Management, Information Management, and Stakeholder Relations. We found t...

Purpose – The purpose of this paper is to test the relationship between the use of business to business (B2B) e-commerce enabling technologies and infrastructure, cooperative partnerships between trading partners, firm performance, and a “systems” view of strategy formulation processes. Design/methodology/approach – A structural model has been developed from a survey of Australian companies. Th...

E-government offers the potential to provide easy and flexible access to a vast array of government services, particularly in outlying regions where traditional service centers are scarce and costly. However, past research shows that online services use decreases in non-urban areas. The objective of this chapter is to identify factors that influence the use of e-government services in outlying ...

the purpose of this research is to study the role of knowledge management in building an e-business strategy. in terms of purpose, nature and data collection, the research is respectively an applied, descriptive-survey and field study research. the population of the research consisted of two groups. the first one included 10 experts in the field of knowledge management and e-who determined the ...