This paper extends a previous study that examined the role of enjoyment on the development of e-Loyalty by considering the role of race, income, and education on the enjoyment and development of e-Loyalty in women online shoppers. The goal of this research was to develop a better understanding of the online consumer by investigating women in relation to their e-commerce behaviors and perception...

This article documents an e!ort to experimentally examine the e!ects of information characteristics of Web shopping sites on consumers' desire to approach the sites. A "eld experiment was conducted in which respondents visited shopping sites characterized by varying levels of information load. Two dimensions of information load, complexity and novelty were identi"ed and were found to have di!er...

The global online shopping market has exhibited consistent growth, exceeding an annual average growth rate of 10% from 2006 to 2010; however, the online shopping market in Taiwan demonstrated an astounding growth rate, surpassing 35% during the same period. In the current competitive and rapidly expanding market environment, shopping website providers must establish effective methods for measur...

Several studies have identified the crucial role of trust in internet shopping behavior. Technical developments have produced new forms of e-commerce such as commerce through the largest worldwide social network: Shopping on Facebook. Our research investigates the role of trust in facebook-shopping. Our findings show that perceptions of the e-retailer’s benevolence and integrity have a stronger...

The purpose of this paper is to examine the factors influencing the adoption of the online public grievance redressal system (OPGRS) in the Indian context. This e-government initiative is based on the government’s long term strategic policy that aims to reform and overhaul the Indian bureaucracy. The model developed is based on the unified theory of acceptance and use of technology (UTAUT) and ...

The rapid development of Internet and e-commerce technologies has led to the exponential growth of online markets in the past decade. Given that these markets are sustained by a community of buyers and sellers, an increasing number of studies have examined online buyer-seller exchange relationships. Whereas most of the existing research is focused on mechanisms to facilitate buyer-seller intera...

Although there has been a great deal of research on impression formation, little application of that research has been made to electronic commerce. A research model was constructed that hypothesized errors, poor style, and incompleteness to be inversely related to the users’ level of perceived quality of an online store. Further, this perceived quality of the online store’s Web site would be di...

This paper analyses consumer attitudes towards Internet-based e-shopping. It aims to provide a theoretically and empirically grounded initial reference position, against which later research can explore and interpret the effects of changes in variables representing consumer preferences and shifts in these preferences on the success or failure of B2C e-commerce over the Internet. Because of the ...

In the emerging field of E-Commerce we show the great potential interest to create 3D virtual shopping centers. The study of a specific application: the creation of an electric household applicants warehouse enables us to highlight the possibilities of the VRML2.0 language to model, visualize and to do interactive walking inside the warehouse. Key features of VRML 2.0 are underlined and new ext...

A study is proposed to test the effects of temporal proximity between the encounter of a stimulus and the receipt of the product on impulsive online buying behavior. In traditional retail settings, temporal proximity between exposure to a stimulus and receipt of the product is an important factor influencing impulsive buying behavior. In most online shopping situations however, there is a time ...