The improvement of the quality of the services is one of the primary sources of competitive advantage in health care organizations. As customers typically search for higher quality of care when choosing treatments, health plans and providers, the health care organizations strive to improve the quality of care and patient safety and satisfaction, as primary goals, with the resources that are ava...

Purpose – The purpose of this paper is to explore the integration issues that are important to consider when attempting to implement the European Foundation for Quality Management’s (EFQM’s) Excellence Model in UK universities. The aim of this paper is to explore the role that integration plays in effecting this implementation and to see how, in practice, integration might be achieved. Design/m...

european foundation for quality management (efqm) model is a widely used quality management system (qms) worldwide, including iran. current study aims to verify the quality assessment results of iranian national program for hospital evaluation (inphe) based on those of efqm.this cross-sectional study was conducted in 2012 on a sample of emergency departments (eds) affiliated with tehran univers...

Effective process management is a basic prerequisite for increasing the quality and performance of educational organizations. The aim paper to point out potential application European Foundation Quality Management (EFQM) Model 2020 improve perfect processes in Slovakian vocational school towards sustainability. We used latest version EFQM applied questionnaire method conduct self-assessment. A ...

Purpose: The purpose of this paper is to understand whether or not the European Foundation for Quality Management (EFQM) Model and Shingo promote are embedded into three pillars sustainability, as well propose a conceptual model excellence in business towards sustainability. Methodology/Approach: Following PRISMA methodology, 102 articles were included review. A bibliometric co-citation network...

Abstract This study aims to analyse the relationships among EFQM model, knowledge management (KM) process and corresponding results. It also seeks predictive power of phases KM with regard organisational The sample under is composed 113 Spanish organisations that feature some kind Excellence Recognition System granted by European Foundation for Quality Management (EFQM). paper uses partial leas...

The European Foundation for Quality Management (EFQM) 2020 model is a comprehensive and updated business that encompasses sustainability shares features with Industry 4.0, emphasizing transformation improved organizational performance, yet different theoretical practical foundations. This research highlights the EFQM model’s novelties its relationships/implications 4.0 paradigm, contributing to...