PURPOSE Health care organizations have to improve their performance for multiple stakeholders and organize integrated care. To facilitate this, various integrated quality management models can be used. This article reviews the literature on the Malcolm Baldrige Quality Award (MBQA) criteria, the European Foundation Quality Management (EFQM) Excellence model (Excellence award models) and the Chr...

The concept of sustainability has gained importance over the last years and organizations worldwide are trying to adapt their strategies economic, environmental, social goals in order achieve what is called corporate sustainability. Despite its organizations, there no universally accepted approach for implementing measuring Business Excellence Models (BEMs) widely used all world as a means achi...

ISO 9001 and ISO 9004 were created as a “consistent pair” of standards so that businesses that wanted to exceed the requirements of 9001 could use the principles of 9004 to move towards business excellence. In this paper, opinions from Canadian quality standardization experts were used to explore the needs of business against what is offered by ISO 9004 and to assist in the comparison of ISO 90...

The objective of the research presented in this paper is to identify relations and strength of relationships between elements of two models the Balanced Scorecard (BSC) and the EFQM Excellence model. For that purpose a framework, which indicates the relationships between the mentioned models, has been developed. The hypothesis to be tested is whether the EFQM Excellence model may be used as an ...

The notion of “Software Excellence”, i.e., excellence in all aspects of the creation and application of software in the general organizational context, has been modeled in this paper after the European Quality Model. The logic of the model is that in any Software Producing Unit (SPU), Leadership driving Policy & Strategy, SPU People Management, End-user Management, Resource Management and Proce...

In this paper, a study of the statistical analysis of total ozone concentration as released by satellite EPTOMS was used to show that annual coefficient of relative variability (ACRV) of ozone in West Africa over a period of 48 months increased gradually from 3.5% at latitudinal zone 0-5N to 6.1% at zone 2025N. A strong positive correlation of 0.99 was observed between the ACRV of ozone and ave...