OBJECTIVES The primary aim was to investigate the impact of complaints on doctors' psychological welfare and health. The secondary aim was to assess whether doctors report exposure to a complaints process is associated with defensive medical practise. DESIGN This was a cross-sectional anonymous survey study. Participants were stratified into recent/current, past, no complaints. Each group com...

UNLABELLED Pharmacy in Moldova is undergoing a period of transition. The professional practice is adjusting to a market-oriented economy from the previous Soviet system. The pharmaceutical sector has been liberalised giving rise to a significant increase in the number of community pharmacies. This has led to some adverse effects on the profession of pharmacy with pharmacists having considerable...

<p>The study determined the domain in school heads' leadership character significantly influences head teachers' managerial competence. Using quantitative-correlational design, 269 teacher-respondents from elementary and secondary schools Samal district division of Island Garden City were selected through stratified random sampling to participate this investigation. Data collection was ma...

In this contribution, we study companies engaging in B2C-E-Commerce and their ability to manage the relationship with their customers. We refer to this as companies’ ECCRM-capability and examine its determinants and the impact that all of these factors have on corporate success in E-Business. We construct a covariance structure(or LISREL-) model for testing our research hypotheses on a subset o...

The objective of this research is to investigate the managerial competences for Electronic Commerce professional managers. Three research approaches have been adopted here: Focus Group, Fuzzy Delphi Method. The results indicated that professional skills and leadership competence are more important than other competences such as administrative skills and motivation. Comparing the competences of ...

The paper specifies the definition of “competence” executive managers and positional, professional social types general system competence are separated. communicative structure in at higher educational institutions for realizing interaction participants training process is concretized by methodological content components administrative management, namely administrative-organizational managerial...