introduction: we can facilitate hospital management and prevent organizational crises by applying quality management principles. gharazi hospital in isfahan set up a quality management system in 1380 and in 1381 received iso 9001 , 2000 certificates. this study compared the quality management principles and the quality management system established in this hospital. methods: it is a cross-secti...

background a model of quality management called strategic collaborative quality management (scqm) model was developed based on the quality management literature review, the findings of a survey on quality management assessment in healthcare organisations, semi-structured interviews with healthcare stakeholders, and a delphi study on healthcare quality management experts. the purpose of this stu...

OBJECTIVE To report on the first phase of the development of a national performance indicator framework for the Dutch health system. METHODS In January 2002, we initiated an informed interactive process with the intended users-policymakers at the Ministry of Health, Welfare and Sport-and academics to develop both the conceptual framework and its content. Decisions were based on consensus afte...

Communities are constantly seeking to manage the damages which are caused by crises. In this regard, health centers have become the most expensive unit of the health system as they provide quick and timely health care services to reduce the effects of unexpected accidents. So, their planning and preparation should be considered as an important part of strategic health policies. The purpose of t...

Total quality management (TQM), continuous quality improvement (CQI) and quality control are terms that are becoming very familiar to workers in the health care environment. The purpose of this article is to discuss these terms and the concepts they describe. The origins of TQM and the keen interest in its application to the health care environment today are addressed. In other environments, TQ...