Customer orientation is one of the new approaches which is recently considered by the Iranian Healthcare Centers. The present study aims to identify the main factors of customer orientation in Iranian hospitals. The study is done through analysis of a questionnaire designed after recognition of the main variables. Iranian Social Security Organization Hospitals (the major governmental health ins...

health reform is the outcome of dispersed policy initiatives in different sectors, at different levels and across time. policy work which can drive coherent health reform needs to operate across the governance structures as well as the institutions that comprise healthcare systems. building policy capacity to support health reform calls for clarity regarding the nature of such policy work and t...

Black men who have sex with men (BMSM) in the United States are disproportionately affected by HIV. Using a qualitative approach, the authors describe the healthcare experiences of BMSM in New York State and Atlanta, GA, exploring the social issues that influence barriers to care, communication, and adherence in medical settings. Racial and sexual discrimination socially displace BMSM, and are ...

OBJECTIVE To retrieve the historical trajectory of the implementation of a multi-professional healthcare residency at the Universidade Federal de Ciências da Saúde de Porto Alegre, in partnership with the Santa Casa de Misericórdia de Porto Alegre. METHOD Historical research based on oral history. Interviews were conducted with six professionals of both institutions from October to December 2...

This work was undertaken to describe the basic elements of the Polish healthcare system and to examine possibilities for adoption of solutions existing in healthcare systems of other countries of the European Union. Healthcare systems were analyzed as to their model features and general directions of reform. Current problems, as well as attempts and concepts for reform of the Polish healthcare ...

The main aim of this paper was to examine and analyze the ethical and moral issues in the healthcare systems in Kenya, with special emphasis being given to physician performance, nursing care and professionalism. The research was carried out in 8 (eight) provinces of Kenya, due to their cultural similarity and findings established. Research questionnaires were prepared and hand delivered to top...

customer orientation is one of the new approaches which is recently considered by the iranian healthcare centers. the present study aims to identify the main factors of customer orientation in iranian hospitals. the study is done through analysis of a questionnaire designed after recognition of the main variables. iranian social security organization hospitals (the major governmental health ins...