a new way of thinking is influencing the behaviour of both consumers and firms: any tourism activity has a sizeable environmental impact and the roots of environmental problems in this industry lie inhuman behaviour. accordingly, in recent years tourists have been taking into account the environment as afactor in their purchasing decisions and firms are using this factor in their competitive po...

English profi ciency is becoming a requirement for success in our interconnected world. The ability to communicate in English is particularly important in the hospitality industry. Without basic profi ciency in English, the generally accepted international language, communication between international guests and hospitality workers can lead to frustration and misunderstanding. Only 32% of Cambo...

We present the hospitality industry as a special retail environment that could have a great benefit from effective use of mobile technology. In this context, we discuss opportunities and challenges for the design of mobile hospitality applications. We illustrate these issues by presenting an example application that provides digital concierge services augmented with a social network to hotel gu...

BACKGROUND A smoke-free law came into effect in Spain on 1st January 2006, affecting all enclosed workplaces except hospitality venues, whose proprietors can choose among totally a smoke-free policy, a partial restriction with designated smoking areas, or no restriction on smoking on the premises. We aimed to evaluate the impact of the law among hospitality workers by assessing second-hand smok...

OBJECTIVE To determine quantitatively the extent of exposure of hospitality workers to environmental tobacco smoke (ETS) exposure during the course of a work shift, and to relate these results to the customer smoking policy of the workplace. SUBJECTS Three categories of non-smoking workers were recruited: (1) staff from hospitality premises (bars and restaurants) that permitted smoking by cus...

The research paper aims to identify significant factors affecting towards the Social Media Marketing which can influence and affect the Brand Image of organizations in the hospitality sector. The identified factors include the following; 1. Positivity, 2. Consistency, 3. Differentiation, 4. Personality, and 5. Engagement Opportunities on Social Media. A framework was developed to highlight the ...

OBJECTIVE This study evaluated knowledge, opinions and compliance related to Uganda's comprehensive smoke-free law among hospitality venues in Kampala Uganda. DESIGN This multi-method study presents cross-sectional findings of the extent of compliance in the early phase of Uganda's comprehensive smoke-free law (2 months postimplementation; pre-enforcement). SETTING Bars, pubs and restaurant...

BACKGROUND Although in the last few years some European countries have implemented smoking bans in hospitality venues, the levels of secondhand smoke (SHS) in this occupational sector could still be extremely high in most countries. OBJECTIVE The aim of this study was to assess exposure to SHS in hospitality venues in 10 European cities. METHODS We included 167 hospitality venues (58 discot...

Background Tourism and hospitality is a labour intensive industry. It is one of the four major pillars of the Hong Kong economy [1], and there is a huge demand for labour. However, Huyton [2] points out that hospitality and tourism graduates and students do not meet employers’ expectations because of poor preparation and ability. Resolving this issue requires coordination of curriculum settings...