Abstract: Nowadays knowledge is recognized as an important enabler for competitive advantages and many companies are beginning to establish knowledge management systems. Within the last few years many organizations tried to design a suitable knowledge management system and many of them were successful. This paper is to discover critical success factors (CSF) of knowledge management (KM) and the...

since we cannot manage what we cannot control, and we cannot control what we do not measure, the measurement of knowledge management (km) effectiveness is a very important issue. this study aims at developing a methodology to evaluate the km effectiveness under fuzziness in research organizations. in order to develop such a methodology and to define measures of km effectiveness, first the relev...

at the threshold of new millennium, the period of application of traditional methods of management is terminating, and new horizon in the form of knowledge based organizations, and knowledge management (km) are coming to the world of organization and management.the first attempts regarding application of km, in most of the organizations are facing a fundamental challenge: despite of investing o...

Modern business organizations have appreciated the significance of having competitive advantage through the delivery of continuous improvement towards the customers, and being knowledge-oriented. Indisputably, Knowledge Management (KM) plays a key role in the success of Customer Relationship Management (CRM). In this regard, Customer Knowledge Management (CKM) is a newly developed concept that ...

Knowledge management is a process that has been recently generated as an activity which is very important in the dynamic environment, and in the competitive scene. We believe that KM is a process which its organizational knowledge is created from the individual knowledge of the members of the organization. The relevant studies have indicated that organizing based on work teams could be consider...

km[1], as a new approach and modern means and as a systematic and deliberate effort to expand, cultivate, and apply knowledge in ways that add value to the entity, has positive results in accomplishing objectives and fulfilling arganizortion’s purpose.    the present study tries to review critical factors in which affect implementation of km in agri caltural organization according to the concep...

the purpose of this paper is to evaluate the effects of infrastructure and strategy of knowledge management on acquisition of core competencies through knowledge management process in ‘iran khodro company’. research method was descriptive-correlation. statistical population encompassed 400 members of supervisors, middle managers, and senior managers in iran’s ikco. the opinions of 198 members w...